IT Residential CRM Coordinator

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Four Seasons has an exciting opportunity in the IT Organization for an IT Residential CRM Coordinator.

Supporting Residential Initiatives in Lead Generation, Profile, and subscription efforts, the IT Coordinator will work with a cross-functional team on supporting and operationalizing a new lead generation capability for the residential business.

Helping to enact the Residential lead generation efforts and ensuring quality of data in Resident profiles, enabling personalization through better analytics, guest targeting, recognition, and omnichannel experiences.

Additionally, this role will support the overall Resident Profile across systems ensuring consistent experiences, and holistic viewing of data.

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Residential IT Operations. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

Residential Guest Profiles:

• Collaborates with residential team/developers to implement database enhancements, integrations, and optimizations to support lead generation and guest profile building initiatives.
• Partners with marketing and operation stakeholders across the organization to understand their residential targeting/recognition needs and build out capabilities/processes to deliver.
  
  

Residential Marketing Database, Subscriptions And Compliance

• Defines key metrics to track, monitor and manage health of residential marketable database.
• Manages business rules for residential marketing subscriptions.
• Ensures privacy and security compliance on marketing database (GDPR, CASL, etc.)
• Supports residential team/developers on in best practices for database management and CRM system utilization.
  
  

Residential Homeowner Solution

• Supporting the efforts of the custom developed HomeOwner recognition & Property Management solution for residences.
• Property Configuration and User Access Management
• Testing and Deployment Strategies
• Dashboards and Reporting efforts
  
  

Who You Are

• Analytical Skills – Possesses advanced proficiency in problem identification, root cause analysis, and trend identification.
• Communications Skills – Demonstrates excellent written and verbal communication abilities, adept at producing clear and concise documentation, policies, and effectively communicates in meetings.
• Relationship Building – Exhibits a strong capacity to foster and maintain robust relationships within a team-oriented environment.
• Expertise in MS Excel – Possesses advanced knowledge and skills in utilizing MS Excel, leveraging its powerful features for data analysis and manipulation
• Adaptability and Continuous Learning – Displays a proactive willingness to embrace new tools and techniques, consistently seeking opportunities to enhance data analysis capabilities.
• Salesforce Proficiency – Essential experience in Salesforce, possessing a thorough understanding of its functionalities and capabilities.
  
  

What You Bring

• Proficient in Salesforce - Possesses a comprehensive understanding of Salesforce and its functionalities, utilizing it effectively to support business operations.
• Benefit to hold other relevant experience related to guest profiles, further enhancing their comprehensive skill set in this domain.
• University or college degree beneficial.
  
  

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.