Salesforce Marketing Cloud IT Developer

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

M&OM – The Marketing & Offer Management Product Group is responsible for the design, build, maintenance, and scaling of solutions enabling the bank's Marketing Execution roadmap. Our mission is to enhance customer engagement, optimize Marketing solutions and deliver data-driven insights that fuel the growth of the business.

Marketing & Offer Management is a key construct within the Customer Engagement Platform - Shopping Product Group to improve competitive advantage and market leadership. It is an investment in the people, processes, and technology to execute strategic technology delivery in an industrialized, cost effective, and high-quality manner.

Job Description/Accountabilities:

The M&OM Product Group is seeking an experienced Salesforce Marketing Cloud Personalization Developer to join our Portfolio team, providing Technical Design, Development, Process Improvements, and training/mentoring as necessary for multiple Salesforce programs within M&OM.

The primary accountabilities for this position are:

• Continuously evolve design processes, including experimentation and learning with emerging methodologies
• Produce all required design specifications (as per TD standards), work with the Application Owner, Development Manager, Solution Architect and Project Managers to create detailed technical task lists, provide technical guidance to the project team, and enforce TD project standards and best practices
• Must be a self-starter, demonstrated ability to take independent action to achieve results.
• Conduct program/ system research, analysis, detailed design and problem resolution
• Define development specifications and identify system modifications required to meet performance objectives
• Ensure design has traceability to business requirements
• Advise and provide expert knowledge on the technical feasibility of the proposed deliverables
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity.
• Work with Developers to ensure that the detailed technical design is fully understood, and the development initiatives are in line with the intended design
• In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Application Manager by providing effort estimates for new projects and initiatives
• Develop, implement, maintain and improve solutions/processes that maximize system availability, efficiency/ effectiveness and minimize/prevent problems/ issues
• Deliver effective and efficient solutions by meeting key project milestones and overall project deliverables on time, within budget, and adhering to development and quality standards
• Ensure defect free programming by testing and debugging using available/appropriate tools and participate in reviewing peer coding
• Adhere to standard security coding practices to ensure application is free of most common coding vulnerabilities
• Ensure the timely completion of work volumes on a daily basis and suggest opportunities to improve efficiency within the department
• Work effectively as a team, supporting other members of the team
• Comply with agile methodology, system development life cycle (SDLC) and project management methodology (PMLC)
• Consult on development of the System Requirements Specification (SRS) with Business Analysts.

Other Qualifications/Skills/Experience:

• 2+ years' Experience in Salesforce Marketing Cloud with a focus on Marketing Cloud Personalization (formerly Interaction Studio)
• Develop solutions to business requirements using Salesforce and Force.com platform capabilities, good understanding on Salesforce platform and out of box features
• Use of Salesforce best practices and keeping updated with latest releases
• Creative problem solver, Ability to understand, develop, enhance, and support customized solutions
• Maintaining high security standards, Monitoring and debugging
• Familiarity with tools like Bitbucket/Git, Eclipse, RAD, JIRA, and Confluence.
• Strong verbal and written communication skills are essential
• Superior multi-tasking skills and the ability to work in a fast paced, deadline-oriented and complex environment/systems
• Build personas, storyboards, flowcharts, wireframes and prototypes
• Work closely with other designers, architectures, and engineers to ship extraordinary products and experiences
• Design flows and experiences that are incredibly simple and elegant
• The chosen candidate will work in a high paced team on a high visibility project. He/she will be expected to work in an agile environment and be able to consistently deliver quality work
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Develop software that is both reliable and scalable as the eventual user base will be the entire bank
• In depth understanding of full application stacks and the ability to work in any layer (client/server/business/database)
• Effective time and task management skills, including the ability to manage concurrent deliverables
• Ability to code, debug, research, analyze and problem-solve development issues
• Knowledge of business/ organization, Bank standards, infrastructure, architecture and technology in related areas from a design/ support/ solutions perspective
• Strong customer orientation and a professional approach with the ability to interact with all levels within the organization
• Demonstrated ability to grasp and translate technical concepts, think independently, and take the initiative required to resolve issues in a team structure
• Self-motivated team player with high energy and ability to work independently as well as within a team
• A positive can-do attitude with openness to promoting knowledge sharing

Specific Educational Requirements/Accreditations:

University/ college degree or equivalent work experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):