Director of Compliance (Privacy & Consumer Protection)

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

#Corporate

General Function

We are seeking a Director, Compliance to implement regulatory compliance within our organization. This role will be part of our Legal Group at Momentum Financial Services Group. The successful candidate will be responsible for developing, enhancing, implementing, and maintaining key areas of the regulatory compliance management program, including consumer protection and privacy. The successful candidate will partner with various business stakeholders to manage and mitigate the organization’s regulatory risk using a practical and business-minded approach. This position reports to the Vice President, Head of Compliance.

Candidates must reside in the Greater Toronto Area to be considered for this role as they will be required to be in office 3 days a week at the Toronto Corporate Office (located in downtown Toronto).

Duties/Responsibilities

• Implement policies and procedures to ensure compliance with regulatory requirements that affect our businesses in Canada and the U.S.
• Perform privacy impact assessments for products, operations, and third-party arrangements.
• Collaborate with key internal and external stakeholders on data governance, information security, and related matters to mitigate privacy and consumer protection risks.
• Manage and oversee responses to customer-related inquiries, such as data subject access requests (DSARs) from customers, law enforcement requests, complaints, and other inquiries.
• Monitor changes in laws and regulations affecting our business and work with business stakeholders to implement required changes.
• Review and provide guidance to product and marketing colleagues on customer-facing communications and disclosures for consumer protection, privacy, and related matters.
• Review and provide guidance to technology and information security colleagues on privacy risks.
• Conduct regulatory research, summarize findings, and provide recommendations to business stakeholders.

Qualifications

• University education. An advanced degree and/or relevant certifications in a relevant field is preferred (e.g., CIPP or CIPM certification).
• 6+ years of relevant work experience in the financial services industry.
• Experience as a compliance subject matter expert related to consumer lending, money services, and other financial products
• Expertise in consumer protection and privacy requirements.
• Experience in conducting regulatory research and effectively communicating advice to a range of stakeholders.
• Fluency in French is an asset.

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.