Student IT Service Desk Technician (Current Students Only)- 4 month term

4 Month term beginning January 2025

We are Chandos

Inclusion, collaboration, innovation and courage.

These values speak to our desire to create places where all people belong, listening and learning from one another in a way that sparks ideas and leads to positive changes in our industry and community. They also demonstrate our commitment to a diverse, equitable, and inclusive culture. And, if they resonate with you too, we should talk!

We are 100 percent employee owned and proud to be the first and largest B Corp certified national technical builder in North America, meaning we put our values at the centre of everything we do. 

Continuous improvement is core to our success. Championing innovative and collaborative ways to build is just one example of that. Collaborative construction leads to more efficiency, cost savings, social value, and a much better working experience for everyone.

Every day, our teams are working to build places for people to live, work, learn, serve, and play. But above all, we’re building community. And, we’re looking for like-minded people to join us. Together, we can build a better world.

The Student Service Desk Technician is responsible for ensuring proper information technology operation so that end users can accomplish business tasks. Problem resolution will involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

"Chandos doesn't treat you as a student, but as a future full-time employee and they create opportunities [for you] to learn," says former U of A co-op student, Patrick Robitaille. Read more about his experience here."

Responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Escalate incidents with accurate documentation to suitable technician, when required.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Test fixes to ensure an incident has been adequately resolved.
• Alert management to emerging trends in incidents.

• Knowledge of basic PC computer hardware.
• Experience with MS-Windows 10 desktop and server operating systems.
• Able to work 8:00 am- 4:40pm in our Edmonton based office

Chandos is an equal opportunity employer and we are committed to a diverse, equitable, and inclusive culture and this includes our recruitment and hiring process. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We recognize that our differences are our greatest strengths. We uncover talent. We nurture talent. And then we give people the tools they need to use their talent to create a positive impact.

• We are 100% employee owned. Every person who works for Chandos can become an owner. There is only one class of units at Chandos, because we believe everyone should be treated equal. We talk about being an entrepreneurial-minded organization and you can be sure we mean it!
• Competitive wages
• Well rounded employer paid benefits program including health, dental, vision care and employee assistance program
• RRSP matching program to aid and prepare employees for long-term financial security
• Educational assistance for employees who wish to pursue job-performance enhancing education
• Recognition and annual salary reviews program
• Leadership conferences that allow employees to connect and collaborate
• Regular company-wide engagement opportunities

Chandos only accepts applications through our portal from individuals. All resumes and applications submitted by an agency or consulting firm will be disqualified from our recruitment process.