Coordinator Maintenance Solution Centre - Refrigeration experience a strong asset

Requisition ID: 186113
Career Group: Corporate Office Careers
Job Category: Real Estate Maintenance and Energy
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Alberta; Nova Scotia; Ontario
City: Stellarton, Mississauga, Calgary, Montreal
Location: Foord St. Office, Bureau de Montréal-Nord, Calgary Office, Dartmouth Office, Tahoe Office

Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

We have a full-time opportunity for Coordinator - Maintenance Solution Centre to join our team. The Coordinator will ensure stores receive timely and quality service from external providers on all maintenance and repair issues, utilizing maintenance software. The Coordinator will also deliver customer-oriented solutions at the lowest sustainable total cost of ownership.

NOTE: This is a hybrid work environment and there is an in-office requirement of 3 days a week - Must be flexible to work varying shifts. You need to be flexible to work evenings, weekends, and holidays as this is a 24/7 operation.

Here's where you'll be focusing:

Example of a call you might take:
Caller: Help! The power went out in the freezer aisle and we're losing product. We need to get power back now!
You: Okay, that sounds serious. I am here to help. I know exactly who to call to get you back up and running in no time. I'm going to connect with one of our vendor partners to get a technician out to see you ASAP. I'll get back to you in 15m with those details.

(The right person for this position is able to stay calm during escalated interactions and has a keen sense of prioritizing issues based on risk, urgency, and maintenance experience. Having an action-packed day is something that excites you - No two days will be the same in this role).

What you'll get to do in this fast-paced role:

• Respond to Store calls and electronic work orders via management tool requesting maintenance services.
• Review Work Order (Triage) and if required initiate service request with appropriate Business Partners based on severity of the issue.
• Respond to Business Partner calls ensuring support as needed to mitigate any issues at our Stores.
• Remotely access, assess and adjust store heating, cooling, lighting, and refrigeration issues using building controls and management systems.
• Respond to technical questions involving the following: HVAC, Plumbing, Electrical, Refrigeration, etc.
• Assist stores through emergency situations and provide Occupational Health and Safety measures expertise while keeping key personnel informed.
• Coordinate Preventative Maintenance Schedules and ensure compliance from Business Partners.
• Track incidents through to resolution and monitor accuracy of service details and satisfaction of Store.
• Maintain data integrity of systems and archives through collaboration with internal stakeholders, Stores and Business Partners.
• Quote, estimate and invoice review to ensure all meet requirements and follow approved rates loaded in system.
• Provide support on sustainability tracking, reporting of utility and refrigerant use, as well as waste diversion.
• Make recommendations to address problems and improve the level of service the Maintenance Solution Centre (MSC) provides to stores.
• Assist and support team members to achieve technical and customer service goals.
• Dispatch to Stores when required
• Other duties as required

What you have to offer:

• Post secondary education in a related field or equivalent experience - HVAC, Plumbing, Electrical, Refrigeration or related trade experience preferred
• Strong customer focus and the ability to work in a team setting
• Experience in a retail environment preferred
• Experience in a similar role, with responsibility for maintenance preferred
• Excellent communication skills (both oral and written)
• Effective time management and problem-solving skills
• Ability to respond to rapidly changing needs in a fast-paced environment
• Working knowledge of building control and management systems preferred

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better - physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.