Document Control Coordinator

Posting Close Date: November 25, 2024

Company: Sovereign

Department: Risk Engineering

Employment Type: Hybrid (2 days/week in office)

Language: English is required, French is an asset.

Job Grade: 2

Hiring Manager: Craig Johnson

Referral Award: Yes

The Opportunity:

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can't pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families and communities we impact. Join us and begin shaping your experience at Sovereign.

The Document Control Coordinator is responsible for the production, proofing and delivery of document templates related to the Policy Administration System (PAS) project deliverables based on customized internal client requirements. The incumbent will also coordinate deadlines, maintain tracking and logs and acts as a technical support person for template inquiries, bugs or updates.

How you will create impact:

• Interpret and analyze required specifications and consult with internal clients to obtain a clear understanding of requirements, negotiate deadlines, provide guidance on organization and flow of projects.
• Produce professionally formatted English and French document templates using design software.
• Plan and conduct user Unit Testing on templates to ensure they operate as they were designed.
• Perform quality checks of all published documents including electronic navigation.
• Act as the technical support person for templates, including keeping versions up-to-date, and fixing bugs that exist in templates
• Maintain a database tracking system of all published and archived projects and provide ongoing communication with project team on progress, issues, status, etc.
• Implement and maintain best practices related to document templates for the team and continually improve existing processes and procedures to meet the changing needs.
  
  

How you will succeed:

• You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
• You ensure your day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
• You will support and guide others through changing conditions and encourage the exploration of new opportunities or innovations.
• You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.
  
  

To join our team:

• Completion of Secondary education or equivalent.
• You have 3-5 years of experience in an administrative or similar role.
• Strong understanding of file/data management, archiving and document formatting and styles
• Basic understanding of underwriting products and assets that need to be developed.
• Advanced template designer (SC) training is an asset.
• Experience with Unit testing methodology is an asset.
• Strong attention to detail with focus on accuracy in the production of templates and documents
• Strong ability to analyze and problem-solve as the technical support go-to for the system and templates
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members. 
  
  

What you need to know:

• Detail oriented work that requires continuous mental concentration for extended periods of time. 
  
  

What's in it for you?

• The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
• A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
• A holistic approach to your well-being, with physical and mental health programs and flexible work options.
• The opportunity to work on an inclusive team who inspire each other to explore and achieve what’s possible.
• A company that is committed to support the social, environmental and financial well-being of the lives, families and communities we impact.
  
  

"Expected Salary Range: $41,250 - $68, 750

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.