Customer Service Advisor

Wilson Security


Date: 6 days ago
City: Dartmouth, NS
Contract type: Full time
The Role

  • Answering incoming phone calls and emails from both residential and commercial clients
  • Troubleshooting with customers
  • Scheduling service calls for technicians
  • Monitoring and adjusting technicians schedule as need be
  • Updating client accounts
  • Answering questions regarding products and services
  • Work with other departments to address customer inquires
  • Dealing with constant demands in a fast paced, ever-changing work environment

Qualifications

  • Excellent communication skills, both written and verbal
  • Client-Focused
  • Strong understanding of computers (IE. Microsoft Office)
  • Strong analytical and decision-making skills
  • Able to prioritize workload in a fast-paced work environment
  • Detail-oriented and organized
  • Proven skills in conflict resolution
  • Eagerness to learn & effective team player
  • Demonstrated experience in a Customer Service environment
  • Knowledge and understanding of security systems is an asset

This a full-time permanent position with a very attractive compensation package including benefits, pension matching, and other employee incentives. Office is in the Burnside Industrial Park. Work from home opportunities will be available. Shifts are between 8:00am to 6pm AST, Monday to Friday.

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