Clinical Associate Program Manager (Remote)

About The Role

This position is responsible for managing the day-to-day activities of a team of nurses. Additional responsibilities include education and training of new team members, process development and improvement across Canada, and ensuring team performance by reviewing weekly and monthly KPI targets. Acts as the main contact for all escalations on the team and provides timely resolutions and responses to operational inquiries.

This role is operated on a remote basis and is open to candidates that reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.

A Day in the Life

• Oversees the Nursing team to ensure all program performance expectations are sustained and monitored.
• Ensure all team members are educated on the program, and all performance standards for the team are met or exceeded.
• Ensure all regional operational occurrences associated with the program are communicated to the Program Manager.
• Ensure workload measures meet performance targets and recommend changes if they do not meet targets.
• Ensure KPI’s are within performance expectations.
• Ensure hiring and orientation processes are sufficient to support program needs.
• Facilitates recruitment, orientation, evaluation, and retention of staff.
• Conducts Quality Audits to assure accuracy of workflows and client-specific processes.
• Participates in and/or conducts clinical related calls.
• Ensure quality of clinical records is maintained.
• Attends internal and external meetings with the client
• Assistance with billing and forecasting
• Complete and/or assistance in annual evaluations
• Validate quality of PV reports.
• Assistance with billing and forecasting
• Ensure hiring and orientation processes are sufficient to support program needs
• Complete and/or assistance in annual evaluations
• Ensures ad hoc requests and special projects from the client, program portfolio manager, and outside stakeholders are performed in a timely manner.
• Identifies, documents, implements, and monitors process improvements and enhancements.
• Facilitates the interdisciplinary team development of action plan(s) to improve clinical and administrative processes including Validating accuracy of data, ensuring proper certification/recertification procedures are in place, Ensuring client-driven KPI’s are monitored and adhered to.
  
  

What You Bring To The Team

• Registered Nurse or Registered Practical Nurse (RN/RPN) License
• Current registration/licensing with the provincial regulating body of residence
• Bilingual (Working knowledge of French and English language is mandatory)
• Strong leadership skills
• Strong organizational and project management skills with implementation
• Pharmaceutical program experience strongly recommended
• Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems
• Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)
• Strong strategic thinking and problem-solving skills
• Positive attitude and motivational drive for conflict and resolution
• Experience with AE/SAE/PC reporting
• Strong organizational and project management skills
• Ability to lead and direct projects and project teams
• Experience with evaluating and enhancing processes and large programs
• Travelling will be required as needed
• Demonstrated experience with project management and implementation
• Familiarity with PIPEDA and how it applies in a confidential patient environment.
  
  

Primary Location

Ontario