Product Designer

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Job Summary

This position reports into the Director, Digital Management & Product Growth and supports Direct Energy’s efforts to strengthen its leadership in innovative offerings within Alberta residential and small commercial retail energy market.

This role is responsible for supporting product innovation initiatives across various customer acquisition and communication channels, particularly digital platforms. The individual will collaborate closely with product managers to articulate user journeys and enhance the customer experience by effectively communicating end-to-end user experiences throughout the product lifecycle. This position involves transforming ideas into essential design artifacts, including user journey maps, wireframes, prototypes, and high-fidelity designs. By applying human-centered design principles, engaging experiences will be created to meet user needs and drive conversion. Additionally, this role will support product development, ensuring that features, benefits, and value propositions align with targeted segments, playing a key role in the successful launch and evolution of products.

Essential Duties/Responsibilities

• Adopts a human-centered and iterative design approach, collaborating with teams to transform complex problems into effective design solutions.
• Creates comprehensive product design plans using human-centered and design thinking methodologies.
• Works effectively with cross-functional teams, partnering with product management and engineering to conceptualize, build, and ship highly usable products that customers love to use.
• Produces product design blueprints, illustrated journey maps, and concept designs, product prototypes, empathy maps, and value proposition proposals for the creation and evolution of energy and non-commodity products.
• Develops the ability to lead discovery work autonomously, typically with guidance and support from management.
• Crafts engaging and user-friendly experiences by leveraging user research, interaction design, and visual design principles.
• Competent in user experience design research
• Exhibits strong core design skills with an interest in developing and exploring additional skills, such as prototyping, visual design, and data manipulation/visualization)
• Translates product strategy into detailed and presentable requirements, prototypes, wireframes, and high-fidelity designs.
• Creates product strategy documents that outline business cases, high-level use cases, and technical requirements.
• Defines and articulate the vision for product design and user experience.
• Other duties as assigned
  
  

Working Conditions

Primarily an office environment.

Some overtime is required as special projects arise.

Some travel

Minimum Requirements

• A post-secondary degree, college diploma, or equivalent years of work experience in product design, UX service design, or a related field
• Bachelor’s degree or requirement years of experiences in UX design, design strategy, human interaction, or behavioral science, or related disciplines
• Minimum of 5+ years of experience in UX/UI product design or equivalent UX design experience (service design)
• A diverse portfolio of work highlighting cutting-edge product design work, demonstrating a deep understanding of customer needs and unique approaches to problem solving.
• Proficient in a variety of methods to convey ideas and concepts using various UX/UI collaboration tools; experience in Figma preferred.
• Ability to conceptualize and ideate through iterative prototyping, thinking in terms of journeys, not screens.
• Understands and can work with core design strategy and service design methods and processes.
• Experience working with human-centered design to help a team develop and deliver new products, services, and experiences.
• Hands-on experience in designing for a variety of digital touchpoints and non-digital channels.
• Confident in presentation skills and building well-structured presentation decks.
• Effective in communicating design decisions and rationale to teams.
• Experienced with prototyping tools and skills for rapid prototyping.
• Develops the ability to influence and advocate for design solutions through storytelling and context setting.
• An influencer who values collaboration over their individual ideas, iterates quickly based on data, and delivers recommendations and analysis that effectively communicate the customer experience.
  
  

Additional Knowledge, Skills And Abilities

• Teamwork and cross-functional leadership skills
• Problem definition and solving skills.
• Excellent communication skills: can effectively communicate with internal groups on ideas and resolves issues
• Collaborative approach to issues and problems
• Ability to manage multiple complex projects simultaneously.
• Ability to use good judgment to make recommendations and decisions.
  
  

Physical Requirements

• Occasionally requires lifting as appropriate to perform duties and responsibilities.
• Position requires employee to work using a laptop/computer screen.
  
  

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

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DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to [email protected] if you have any questions.