Program Lead (Dartmouth, NS)

The Program Lead will work closely with the Executive Director to ensure the seamless execution of our programs and day-to-day operations. This role involves coordinating customer projects, managing schedules, and ensuring program protocols are met. The ideal candidate will have a foundational understanding of house construction or building science, strong organizational skills, and the ability to communicate effectively with customers and team members.

• Basic knowledge of house construction and/or building science. Post-secondary education in a related field (e.g., construction, building science, project management) is an asset.
• Previous experience in project coordination, customer service, or a similar role.
• Strong organizational and scheduling skills, with the ability to manage multiple projects simultaneously.
• Proficiency with basic computer applications, including scheduling software and spreadsheets.
• Excellent communication and interpersonal skills, with a focus on providing a positive customer experience.
• Familiarity with Nova Scotia's geography is an asset.
• Ability to work collaboratively in a team environment while taking initiative to drive tasks to completion.
• Willingness to learn and grow within the role, taking on additional responsibilities as needed.
• Knowledge of Hot2000 energy advisor software is an asset.

• Coordinate daily logistics related to customer projects, ensuring all requirements are met for the program.
• Serve as a point of contact for homeowners, providing clear and professional communication about project timelines, processes, and expectations.
• Develop and maintain schedules for energy advisor and subcontractor appointments.
• Collaborate with the Executive Director to address logistical challenges and optimize workflows.
• Support program delivery by adhering to company and project management protocols.
• Maintain accurate records of project progress, customer interactions, and scheduling updates.
• Demonstrate initiative by learning new tasks, assuming additional responsibilities, and adapting to program changes.
• Provide insights and feedback to improve program processes and customer satisfaction.

• Salary ranges between $52,000 to $62,500 based on experience, with the opportunity to grow in the role and company.
• Health and dental benefits.
• Full-time position, 40 hours/week.
• This is an in-office position from our office located in Downtown Dartmouth.