Business Operations Manager

Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.

Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.

We are boldly going where no insurance broker has gone before!

As a Business Operations Manager, you'll be a key player in shaping our strategy and driving our growth. We're driven by data, passionate about our users, and always pushing boundaries.

In this role, you’ll collaborate with executives and colleagues across departments to execute high-impact projects, own critical reporting (including company-wide dashboards and sales performance tracking), and tackle complex challenges through insightful analysis.

Reporting to the COO, you'll work closely with leadership to connect our business model and forecasts, ensuring we're on track to achieve ambitious goals. Your analytical skills will be essential in measuring our success and optimizing our execution.

What Success Looks Like:

• Drive Company Performance: Contribute directly to achieving key company targets.
• Deliver Impact: Lead large-scale projects with measurable outcomes.
• Master Analytics: Provide insightful data-driven recommendations.
• Ensure Operational Excellence: Own key operational and reporting processes.
• Be a Go-To Resource: Provide strategic support and guidance to colleagues.
• Build Strong Relationships: Foster collaborative partnerships across the organization.

Responsibilities:

• Lead Key Projects: Own end-to-end projects across multiple departments, from identifying problems and developing work plans to managing stakeholders and driving successful implementation. Projects include Sales Excellence initiatives, NPS launch, new feature rollouts.
• Deliver Executive Insights: Analyze business results, identify trends, and provide data-driven recommendations to leadership.
• Conduct Strategic Analyses: Utilize data from Excel, Looker, and Salesforce, combined with qualitative insights (interviews, workshops) to inform strategic decisions.
• Coach and Mentor: Guide and develop colleagues, fostering their analytical and problem-solving skills.
• Influence and Collaborate: Effectively drive adoption of new processes and initiatives across the organization.
• Own Operational Processes: Manage critical operational tasks and contribute to long-term solutions.
• Become a Technical Expert: Develop a deep understanding of our data, systems, and technical infrastructure.

Qualifications:

• University degree in an analytical field (Business, Engineering, Finance).
• 3+ years of experience in strategic consulting, corporate strategy, or similar roles.
• Proven ability to solve problems, think critically, and deliver impactful analyses.
• Experience with change management and solution implementation.
• Comfortable working in ambiguous environments and taking ownership of complex challenges.
• Excellent communication and stakeholder management skills.
• Strong judgment, maturity, and ability to execute independently.
• Growth mindset and a passion for continuous learning.

Perks we offer at Zensurance:

• Opportunity to work for Canada’s fastest-growing #insurtech scale-up

• Primarily remote work environment available to everyone

• Laptop, extra monitor and main accessories are provided

• Extra home office and supplies allowance to help with work-from-home set up

• Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health

• Health/Personal Spending Accounts to subsidize your healthy habits and purchases

• Parental Leave Top Up

• Weekly Friday companywide huddles for casual catch-ups with other departments

• Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events

• Be a part of something special. We are confident you won’t find any other insurance company like us :)

Who we are. What we're building.

Business is hard work, insurance doesn’t have to be!

At Zensurance we believe that teamwork makes the dream work.

We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.

Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:

INTEGRITY: We do what's right.

INCLUDE: We are an open and safe space for all.

INVENT: We take an innovative approach to creating straightforward solutions for our customers.

DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.

Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.

Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.