Aftermarket Manager

Job Overview:   

We are in search of a dedicated and customer focused Aftermarket Manager to lead our Aftermarket team at our Saskatoon, SK location. In this key role, you’ll be responsible for overseeing a team of Aftermarket Customer Service Representatives, ensuring exceptional customer service, efficient order processing, and timely issue resolution. Your leadership will drive customer satisfaction and operational excellence. 

Key Responsibilities:  

Team Leadership: 

o   Lead and mentor the Aftermarket team. 

o   Provide guidance, support, and professional development opportunities to team members. 

o   Foster a collaborative and high-performance work environment. 

Customer Support: 

o   Oversee the resolution of customer inquiries, concerns, and issues related to our products and services. 

o   Ensure the team provides clear and professional communication. 

o   Implement strategies to offer solutions that resolve customer problems and ensure their satisfaction.

Product Knowledge: 

o   Develop and maintain a deep understanding of our products and services. 

o   Ensure the team stays updated on product updates and changes. 

o   Oversee efforts to educate customers on product features and usage. 

Problem Resolution: 

o   Oversee the investigation and resolution of customer issues or complaints. 

o   Collaborate with cross-functional teams to address complex problems. 

o   Ensure follow-up with customers to guarantee their concerns are resolved. 

Desired Qualifications & Traits:   

• Minimum 2 years’ experience in a management role or 5+ years parts counter experience with a desire to expand into a leadership role.
• Proven leadership experience in a customer-service related role ideal. 
• Knowledge of agricultural products and processes is an asset.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities. 
• Detail-oriented and organized.
• Proficient in using customer service software and systems. 

Company Overview:   

We are more than just a company; we are a close-knit "Extended Family”, and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success. 

Our Noble Cause: People together, doing what’s right, making a difference.  

Flaman is a group of individuals working together with the guidance of our 3 values: Customer Responsibility, Achievement of Goals, and Making Things Better.  

• Customer Responsibility: We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them.  
• Achievement of Goals: To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels. 
• Making Things Better: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.  

Benefits & Perks:   

Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team: 

• Compensation:   
• Individually structured compensation recognizing and appreciating your commitment and efforts.  
• Opportunities for Growth:   
• Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.  
• Comprehensive Benefits:   
• Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances.  
• Prioritize your health with our group extended medical, dental, and vision insurance plans.  
• Financial Planning:   
• Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned. 
• Support & Assistance:   
• Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental health. 

How to Apply:   

Join our team where your efforts are valued, and your growth is nurtured. Be a part of an organization that cares about your success, both professionally, and personally.  

Apply now by visiting our Flaman Careers Page