Payroll & PAD Specialist

The opportunity

Our Group Benefits business group is focused on creating an experience that is easy and meaningful to our clients. We serve the needs of Plan sponsors, members, and market sources, helping make Canadians healthier and organizations stronger.

PAD & Payroll Specialist is part of The Plan Sponsor Administration team that links people, technology, and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. The team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.

Responsibilities

• Manage payroll files, including setting up the system, scheduling and coordinating file runs, quality-checking, sending files to clients, and answering related inquiries.
• Manage pre-authorized debit (PAD) files, including running queries to identify members, building the PAD file with member premiums, uploading it into the treasury system, and answering related inquiries.
• Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients
• Attend meetings with clients as the subject-matter expert for their payroll and pre-authorized debit (PAD) files
  
  

How will you create impact?

The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  
  

What We Are Looking For

• Customer-Centric: Always prioritize the customer's needs and experience.
• Quick Learner: Quickly grasp new ideas, technologies, and tools.
• Excel Proficiency: Strong skills in Excel and openness to learning new applications.
• Accountability and Adaptability: Take initiative, embrace change, and manage multiple priorities well.
• Team Player: Excellent communication, boost team morale, and drive progress even in uncertain situations.
• Experience in the financial industry, especially in Group Benefits, along with a background in payroll or managing payroll files, is a valuable asset for this role.
  
  

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  
  

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

CAN, Nova Scotia, Halifax, 2727 Joseph Howe Drive

Working Arrangement

Hybrid

Salary range is expected to be between

$48,075.00 CAD - $80,125.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.