Configuration Team Lead

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking a Configuration Team Lead to join our Calgary, AB location. This is a full-time opportunity.

Key Responsibilities:

• Work with National Manager for ongoing management functions including maintaining ongoing department headcount requirements, staff recognition and reward, ongoing technical skills and performance assessments and productivity analysis;

• Review continued training and career path for department staff, developing training plans to ensure technology trends as well as client specific requirements are met;

• Manage the Technicians' day-to-day activities to ensure consistent operations resulting in meeting SLA and required production volumes.

• Oversee and plan the daily schedules and production volumes for specific customers with the assistance of the Configurations Administration Team and attend established weekly cadence planning sessions.

• Function as both a team player and leader to motivate, direct, and guide daily activities as they relate to direct reports.

• Form a strong partnership with the broader team such as Sales Operations, Materials Management, and Engineered Deployment Team to ensure awareness and communication as they relate to outstanding orders/rollouts that are forecasted;

• Work closely with the Inside Sales Representatives and the Configurations Admin Team to validate proper order entries and discuss and escalate any issues or concerns;

• Ensure departmental ISO Quality Management System Compliance (process, documentation, governance, training, and continuous improvement);

Skills & Qualifications:

• 3-5+ years of experience in a hands-on technical role related to desktop and end-user devices and support.

• 2+ years of experience in a supervisory or managerial role managing large teams with direct reports.

• A Computer Science degree or equivalent work experience.

• ITIL v4.0 Certification is an asset.

• Good understanding of Operating Systems such as Linux, Windows, iOS, MacOS, and Android.

• Protocol Services such as Active Directory, Networking and Security such as Anti-Virus.

• Experience performing needs assessments, analyzing results and developing plans to drive expected outcomes and achievements.

• Project management and planning capabilities to ensure that Technical Services work can be delivered as required and forecasted.

• Ability to work in a team environment and demonstrate strong problem-solving skills.

• Ability to multi-task and work effectively in a multi-project environment.

• Solid organizational, interpersonal, and communication skills (oral, written, and presentation).

What Compugen Offers You:

• Exciting, fast-paced challenging work environment.
• A culture where authenticity and diversity are valued.
• Professional development.
• Participation in Women in Technology Network.
• Opportunities to give back to our local communities.
• Collaborative supportive team members.
• Work/life flexibility.

Equity Statement

At Compugen, we're committed to diversity, equity, and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require accommodation, our People & Culture representative will work with you to meet your needs.