Internal Broker Associate

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

This position is responsible for the success of borrower retention and facilitation of the borrower financing experience. An Internal Broker Associate promotes financing options for files across multiple brands to achieve borrower financing needs in a timely manner, along with preventing early payout and promoting ancillary services.

This position is empowered to understand homeowners' needs and requirements in order to suggest and recommend the best solutions and finance options, while utilizing underwriting policies to make preliminary decisions regarding borrower qualifications, interest rate discounting, blended rate calculations, and penalty amounts related to refinancing, porting.

This position involves flexibility with hours to ensure the best borrower experience across Canada. The Internal Broker department currently manages an inbound queue during the hours of 8:00AM – 7:00PM EST in conjunction with managing outbound call efforts as needed across Canada. It is expected that an Internal Broker Associate be able to work any time during the available hours within the current hours of operation.

Provide Financing Solutions

• Review financial situation of borrowers (includes preliminary analyzing of income, assets, liabilities and credit bureau details while assessing the borrower’s ability to qualify for the requested solution)
• Utilize product options and borrower goals to suggest products and terms that are mutually beneficial to borrowers, MCAP, and investors
• Offer interest rates and Penalty quotes
• Complete an application and pull Credit Bureau to hand off warm lead to Internal Broker

Promote Options (Ancillary & Retention)

• Promote applicable lender product options and services such as Mortgage Life Insurance, Disability Insurance, and Home Warranty options
• Promote and educate on features and benefits of existing mortgage product to retain borrowers when financing is unavailable or unwarranted and offer advice on how the client may qualify in the future

Report Consumer Opinion

• Assist with respect to enhancing the overall borrower experience, both mid-term and at maturity. Provide feedback and insight to management

What You Bring To The Team

• Solid understanding of MARS, MARSweb, SharePoint, CIC, Investor and Insurer guidelines
• Mortgage Servicing or Origination Industry experience (minimum 2 years)
• Familiarity with Rubi Portfolio
• Customer Service and/or Retention experience
• Strong negotiation and retention skills
• Ability to foster and maintain relationships
• Exceptional oral and written communication skills with emphasis on educating
• Attention to detail
• Flexible working hours
• Strong analytical and problem-solving skills
• Exceptional oral and written communication skills
• Excellent organizational and time-management skills
• Ability to multi-task in a fast-paced environment
• Ability to remain calm in stressful situations
• Carries out duties with integrity and takes responsibility for actions
• Self-driven and motivated with the ability to work independently and in a team environment
• University Degree/College Diploma
• Completion or ability to complete Mortgage agent license course to satisfy provincial regulatory requirements within 6 months of start date

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great
MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.