Volunteer Coordinator

Summary

Luna Child and Youth Advocacy Centre provides a collaborative response to child abuse through intervention, advocacy and a continuum of supports to children, youth and families. The Volunteer Coordinator position is a dynamic role responsible for coordinating the specialized Volunteer Program at Luna, engaging volunteers to fill a variety of roles to support children, youth and families.

Description

Reporting to the Director of Programs and Integrated Practice, the Volunteer Coordinator will perform a variety of duties related to recruitment and screening, training and onboarding, supervision and support, and engagement and recognition of all volunteers and post-secondary practicum students within the agency. Overall, the Volunteer Coordinator will lead the day-to-day coordination and administration of Luna’s volunteer program by working closely with volunteers and students, as well as staff working directly with volunteers and students, to ensure a smooth and operational program. The ideal candidate is someone who thrives in a fast-paced environment requiring a high level of teamwork.

Duties and Responsibilities

• Support the development and implementation of recruitment strategies to attract, retain and replace volunteers.
• Develop position descriptions and selection criteria for each role in conjunction with leads from other departments.
• Interview and recruit volunteers ensuring they are appropriately matched to specific roles.
• Identify and maintain partnerships and opportunities to support the goals of the Volunteer Program.
• Coordinate and oversee the development of training materials for each role.
• Coordinate and oversee the onboarding and training of volunteers.
• Coordinate the proper supervision and support for volunteers with Luna staff.
• Together with the Director of Programs and Integrated Practice, support the development, management, and maintenance of policies, procedures, and standards relevant to the volunteer program.
• Track volunteer hours and activities for reporting purposes.
• Organize and manage annual recognition events for all volunteers.
• Promote volunteering (internally and externally) through recruitment, strategies and campaigns.

Skills and Qualifications

• A self-starter who is curious, willing to accept direction and feedback.
• Flexibility and the ability to adapt quickly to change.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Strong interpersonal skills and the ability to deal with people from diverse backgrounds and cultures.
• Strong time management skills and an ability to work to deadlines in a fast-paced environment.
• Experience coordinating projects and the development of programs.
• Ability to deal with information in a confidential manner and respond with sensitivity.
• Good organizational skills and the ability to manage a variety of tasks.
• Strong written and verbal communication skills, including experience speaking publicly to various audiences.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Ability to develop and foster relationships across the Luna partner agencies.
• Ability to work effectively both in a cross-functional team environment and independently.

Education and Experience

• Post-secondary degree/diploma.
• Minimum two years of relevant experience managing and supervising volunteers/employees.
• Experience in engaging, assigning and supporting volunteers to enhance programs and services within a non-profit organization is an asset.
• Brain Story Certification
• Prior victim services/ advocacy experience is an asset.

To Apply:
To apply for this position, please send a cover letter and your resume by email to: [email protected]. Attention Cynthia Muszynski, Director of Programs and Integrated Practice

The job posting will remain open until a suitable candidate is identified. Please note that this role requires clearance of a Calgary Police Service Enhanced Police Information Check and a Children’s Services Vulnerable Sector Check.

We thank everyone for their interest in this opportunity, but only those selected for an interview will be contacted. Qualified self-identified applicants from Equity-Deserving Groups will be given preference.

ABOUT LUNA

The Luna Child and Youth Advocacy Centre is recognized as a centre of excellence in child abuse intervention and prevention. Luna's multi-disciplinary team of experts from health, children's services, law enforcement, justice, and victim services work together from one location to help young people and their families throughout the disclosure, investigation, and judicial process, and along all phases of their healing journey. This collaborative model surrounds young people and their families with the specialized supports they need and leverages shared expertise to build engaged communities where everyone plays a role in keeping children and youth safe. www.lunacentre.ca