Scheduler

The opportunity: Lethbridge Family Services (LFS) is seeking a Scheduler to join our team! This position is accountable for the day-to-day administration/operation of staff scheduling processes, including data for payroll for staff within one or more areas. The position ensures that LFS Health Care Aides (HCA’s) are scheduled appropriately, and that employee pay data is captured in accordance with established policies, procedures, and organizational provisions. The Scheduler supports HCA’s by providing scheduling reports, records and statistical information as needed. The Scheduler works as part of the team and requires extensive knowledge of the organization and operations of specific areas assigned. You will receive ongoing support from a dynamic and skilled team and LFS is a great place to grow your career.

In addition, we offer:

• a 35-hour flexible work week to support life-work balance

• a discounted cell phone plan, and discounts on gym membership and personal insurance

• a comprehensive benefits package, including: paid vacation, paid sick time, and paid personal time

• short term disability coverage and cost-shared health and dental benefits, and a welcoming, inclusive work environment where people thrive

Who we are:

Lethbridge Family Services is an accredited social service organization that provides health and social services to over 9,000 individuals and families in more than 30 communities in southwestern Alberta. We have more than 350 employees who provide professional services aligned with our values of respect, integrity, and compassion.

Position: SCHEDULER

Department: Home Services

Location: Lethbridge

Hours: Regular Full-Time Monday – Friday 35 hours/week

Key Responsibilities:

• Provides client orientated front-line scheduling services. Problem solves and prioritizes needs of areas on a regular basis with the clients, staff and, managers/designates.
• Establishes and maintains effective communication, information flow and rapport between client, supervisors and field area staff.
• Responds to all written and verbal short and advanced call requests from assigned areas.
• Provide specific areas with details and updates of relief coverage. Identifies and assesses other options to complete scheduling needs for the unit/department if required relief is not available.
• Processes Managers approved schedule changes in scheduling systems.
• Assigns and calls relief staff to fill vacant shifts according to LFS standardized shift fill order and scheduling processes.
• Maintains master rotations in the scheduling system and adjusts as required.
• Maintains accurate files and record, and files paperwork as per standardized Scheduling service processes. Prints routine reports as requested.
• Problem solves with managers, Payroll, and other Schedulers regarding HCA inquiries and makes adjustments as required.
• As requested by the Program Manager, updates specific guidelines for each area.
• Assists in training and orientation of new personnel as requested.
• Other duties as required and assigned.

Qualifications:

• Post-Secondary education required (e.g. Scheduling Clerk Certification, courses related to Business or Health Care diploma/certificate).
• 3-5 years of experience in a customer service environment.
• Experience dealing face to face with clients. Demonstrated experience resolving complex client issues.
• Scheduling experience is preferred.
• Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
• Competent computer skills and comfort communicating over the phone.
• The successful candidate will be required to provide a Police Information Check.

Start date: ASAP

Application deadline: Until a suitable candidate is found

Please submit, in confidence, a resume and cover letter referencing job posting 24HS26 and where you viewed our ad:

Contact Person: Kendra Turnbull

Web: lfsfamily.ca

We thank all candidates for their interest, however, only those selected to continue in the process will be contacted.

Lethbridge Family Services is an equal opportunity employer.