Senior Change & Communications Lead

On behalf of our healthcare client, Affinity Healthcare Solutions is looking for a Senior Change & Communications Lead to be a key member of the project team working to ensure the project is delivered on time, on budget, and meeting the required quality levels.

Responsibilities:

• Apply a structured methodology and lead change management activities

• Leverage a change management methodology, process, and tools to create a strategy to support adoption of the changes required by the project

• Assess the change impact;

• Conduct impact analyses, assess change readiness, and identify key stakeholders

• Work with Project Leadership and all relevant partner teams to Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated and persistent resistance

• Develop an engagement strategy, plan and schedule to support user readiness training and deployment activities

• Liaise with Communications, Business & Clinical Working Groups, governance and site sponsors to design, develop, delivery and manage key communications

• Support the communication efforts

• Provide input, document requirements, and support the design and delivery of user readiness training programs

• Support user readiness training efforts

• Support other Quality Assurance/testing analysts

• Draft reports, briefing notes, and other supporting documentation for senior management and governance working groups

• Lead, inform and develop use cases as well as design, develop and implement new processes, systems and enhancements

• Oversee and complete business/clinical/technical analysis and process re-engineering activities as well as identifying gaps, risks and opportunities

• Facilitate meetings (inclusive of agenda, minutes and other meeting materials)

• Produce presentations, status reports, etc. and other related administrative tasks

• Other duties as assigned

• Project activities must adhere to organizational standards, police

Deliverables:

• A documented transition plan for change and communications framework (including all supportive written materials);

• Communications and Change Management plans/strategy as required;

• Project partner analysis and engagement plan;

• Communication and engagement toolkits;

• Documentation processes, workflows, policies and procedures.

Qualifications:

• More than four (4) years of experience with large complex clinical IT projects.

• More than one (1) year of experience working with clinicians as a Senior Change Lead.

• More than one (1) year experience as a Senior Change Lead for a project/program impacting primary care physicians/clinicians.

• Experience as the lead change and communication person with a project/program team.

• Working knowledge of clinical systems, care delivery processes, clinical roles, clinical policies, clinical standards within Canada.

• Demonstrable experience with change management principles, methodologies, and tools.

• Demonstrable experience leading and developing the change and communication strategy for a project/program.

• Exceptional written and verbal communication skills with audiences at all levels.

• Demonstrable experience developing and implementing clinical and business change management strategies and communications plans.

• Exceptional active listening skills.

• Exceptional ability to develop and deliver clear messages for complex topics to a variety of audiences at all levels.

• Exceptional ability to develop and maintain strong and professional working relationships with a variety of stakeholders at all levels.

• Ability to influence others and move towards a common vision or goal.

• Exceptional analytical skills and the ability to develop well-considered, logical, and justifiable options.

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Project, etc.)

• Working knowledge of project management methodologies, tools, and real-world best practices.

• Exceptional skills in handling sensitive and challenging situations.

• Exceptional organizational and time management.

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 11538