Operations Supervisor

Operations Supervisor

Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated to engineering a better future for our planet and its people.

Reporting to the Operations Manager, the Operations Supervisor manages and leads a team of attendants, sets clear goals while monitoring performance against quality standards, and increases the Canada Line’s reputation as a high-quality service provider by continually improving standards of customer service. The Operations Supervisor manages performance and competency levels including handling performance issues by identifying the problem and causes while providing coaching and feedback.

This position is safety critical. Fitness for duty is a requirement of the position.

This role will be based in Richmond, BC (Onsite Work)

Your role within the team:

• Directly participates in the recruitment, performance management, and disciplinary processes.
• Provides support to frontline employees, mediating and resolving conflict, promoting teamwork.
• Ensures all training and competencies are maintained and up to date.
• Ensures the team is regularly briefed and that employees are fit for duty.
• Assists and provides feedback to the department manager in developing company policies and programs for continuous improvement in customer service and safety.
• Supports the Operations Manager with customer complaints and enquiries.
• Supports safety objectives as directed by the Operations Manager or company delegates.
• Carries out operational duties on trains and at stations as necessary, including manual operation of trains during emergencies or incidents.
• Monitors employee attendance according to the companies' Attendance Management Program.
• Manages routine overtime requirements and staffing levels to ensure uninterrupted service delivery.
• Other duties as assigned.

Safety Responsibilities:

• Acts as point of contact for investigating incidents, accidents, and service delays, providing reports and recommending remedial action.
• Ensures Canada Line train operations are carried out safely and in compliance with standards.
• Responsible for the health and safety of all Canada Line Attendants within their team.
• Ensures that stations are safe and fit for service.
• Coordinates the site response to operational incidents and accidents.

Environmental aspects:

• This role has no Significant Environmental Aspects associated with it, but the incumbent is expected to follow Company Policy related to the environment and ensure their team does the same.

Why choose AtkinsRéalis as an employer?

• Opportunity to work on various major projects for internal and external clients.
• Exciting environment with an emphasis on work-life balance.
• A wide array of learning and development opportunities.
• Competitive pay, good benefits, an employee share plan, and a defined contribution pension plan.
• A work environment focused on health and safety.
• Expected compensation for this role: $89,000 - $98,000 annually.

The ideal candidate:

• Minimum 5 years in a leadership, supervisory, or management position preferred.
• Management experience in a unionized environment is an asset.
• Experience in rail-based operations.
• Physically capable and qualified for working wayside during service failures or emergencies.
• Ability to work various shifts including weekends, and work outdoors in all types of weather, supporting a 24/7 operation.
• Strong leadership skills, able to manage a team, provide direction in work planning and workforce deployment.
• A combination of education and experience may be considered.
• Excellent computer skills (Microsoft Word/Excel/PowerPoint/Outlook).
• Exceptional customer service skills.
• Strong verbal and written communication skills.
• Current Class 5 BC driver’s license.
• Good verbal skills and working knowledge of a foreign language relevant to the adjacent areas of Canada Line’s operation.

Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.

AtkinsRéalis seeks individuals with diverse characteristics, backgrounds, and perspectives. We believe that world-class talent enriches itself through these differences.