Workplace Operations Manager

Description

As Workplace Operations Manager, you will provide outstanding client service by assisting the Director of Facilities in the monitoring and control of our global office environment with a focus on Facilities projects, day-to-day operations, maintenance programs, and vendor management within an office environment. You will be responsible for managing the assigned locations in accordance with the requirements of all local, provincial/state, and federal requirements, coordinating and managing business requirements & service delivery to ensure satisfaction while meeting strategic goals.

Key Responsibilities

• Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, and operating best practices.
• Work with a team to execute operations & maintenance plans safely and in alignment with client goals.
• Execute innovative programs, processes, and procedures that reduce operating costs and increase productivity.
• Manage project schedules, tasks, and act as liaison and first point of contact for contractors and design teams
• Management of physical security protocols and audits
• Performing site inspections. Regularly assessing the site and equipment to ensure assets/equipment are functional and clean.
• Maintain asset management and life cycle tracking.
• Monitoring supply inventory and ordering supplies including creating records of completed work.
• Adhere to all Critical Environments procedures, equipment requirements, and preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
• Ensure client satisfaction with delivery of Facility Management services and provide a role in monitoring and improving customer experience across the portfolio. The ability to access, analyze, and utilize data to drive continuous improvement is a must.
• Ensure compliance with Dye & Durham operational audit programs, all Health and Safety, Environment, and Risk Management policies and procedures that relate to the site/s.
• Adhere to all Key Performance Indicator requirements to ensure all Master Service Agreement and compliance requirements are met.
• This position requires working on-site from our Toronto Head Office

Skills, Knowledge & Expertise

• Minimum of 5 years industry experience required either in the corporate environment, third-party service provider, or as a consultant
• Demonstrated Facility Project Coordination experience with office fit-outs, design build & decommissioning is a must
• Ability to take initiative, disseminate information, and be resourceful and flexible with a solution-based approach
• Excellent communication, team building, and customer service skill set
• Experience managing multiple property sites
• Experience in budget responsibilities, supplier management, problem solving, and client/customer relations.
• Has a solid understanding of the corporate office environment and workplace management solutions
• Demonstrated communication skills written and verbal including negotiation and conflict resolution
• Must have strong MS 365 skills, including MS Excel, Word, and Power Point
• Strong organizational skills and management skills

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

About Dye & Durham

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between. Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.