Manager, Investor Services

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Get To Know The Team:

SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few. We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Managing a team of Investor Services representatives who include coordinating the overall work plan and managing and monitoring work in progress. This work involves subscriptions, redemptions, transfers and AML/KYC document collation.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: RRSP Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Providing coaching, training and leadership as necessary to the Investor Services team
• Point of contact for clients/investors to ensure overall client/investor satisfaction
• Acting as escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
• Contributing to internal project initiatives, including technology and operational initiatives
• Developing culture of continuous efficiency improvements resulting in increased capacity
• Acting as a subject matter expert for Investor Services questions and issues
• Providing periodic reports and feedback to senior management on a multitude of Investor Services topics, client issues, and department initiatives.
• Day-to-day interaction with other departments and counterparts to prevent/ resolve issues

What You Will Bring:

• Bachelor’s degree in Finance or related field
• 6+ years’ experience in Investor Services or related field (financial services/fund administration, corporate communications, portfolio management, or securities analysis) and a strong familiarity with the workings of the capital markets
• Strong knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department
• Strong knowledge of AML/KYC compliance
• Prior experience managing a team, preferably for transfer agency or investor services for hedge funds
• Demonstrated ability to manage complex projects and work effectively with corporate executives
• Solid project management skills
• Ability to work under pressure and manage tight internal and client deadlines
• Excellent communication skills, including written, listening and presentation abilities
• Excellent client relationship management skills

SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact: [email protected]

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.