Business Analyst / Process Analyst
Apex Systems
Date: 3 days ago
City: Toronto, ON
Contract type: Full time
Job#: 2055894
Job Description:
Business Analyst/ Process Analyst
Apex Systems is a global IT services provider and our staffing practice has an opening for a Business Analyst/ Process Analyst
to place at our client, within Enterprise Hospitality Client.
Location: Toronto, ON (Hybrid – 3 days in-office: Tues, Wed, and one other day)
Application Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to Rohan at [email protected] and reference Business Analyst/ Process Analyst .
About
About the Opportunity
Join a trailblazing transformation program with our client, one of the most prestigious hospitality brands globally. Be part of a unique initiative integrating Microsoft Dynamics 365 for Supply Chain and back-office operations. This role provides unparalleled exposure to enterprise-level digital transformation within the hospitality industry.
Key Responsibilities
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Description:
Business Analyst/ Process Analyst
Apex Systems is a global IT services provider and our staffing practice has an opening for a Business Analyst/ Process Analyst
to place at our client, within Enterprise Hospitality Client.
Location: Toronto, ON (Hybrid – 3 days in-office: Tues, Wed, and one other day)
Application Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to Rohan at [email protected] and reference Business Analyst/ Process Analyst .
About
About the Opportunity
Join a trailblazing transformation program with our client, one of the most prestigious hospitality brands globally. Be part of a unique initiative integrating Microsoft Dynamics 365 for Supply Chain and back-office operations. This role provides unparalleled exposure to enterprise-level digital transformation within the hospitality industry.
Key Responsibilities
- Documentation and Process Management
- Support end-to-end documentation of Corporate and Enterprise L1 to L5 processes.
- Write process narratives using standardized templates in collaboration with System Integrators (SIs) and Mission Teams.
- Facilitate meetings with Mission Teams to review and validate L4/L5 process stitching and narratives.
- Document key decisions and action items during validation sessions, updating the Corporate process tracker accordingly.
- Consolidate and follow up on outstanding questions with relevant stakeholders (SIs, Mission Teams, PMO).
- Testing and Training Support
- Assist Mission Teams in drafting test scenarios based on process flows and narratives.
- Manage and triage discrepancies, process change requests, and other issues identified during test scenario creation.
- Collaborate on the development of training materials, including user guides and localization test plans.
- Project Coordination and Tracker Management
- Maintain the Corporate Process Tracker, ensuring timely updates from SIs and alignment with project timelines.
- Coordinate with SIs and Mission Teams to address resource constraints and maintain document organization in a central SharePoint folder.
- Process Mapping and Training Materials Creation
- Create process maps using Visio and training guides in Word and PowerPoint.
- Ensure materials are comprehensive, practical, and user-friendly for various stakeholders.
- Experience:
- Proven track record as a Business Analyst in large-scale implementation projects.
- Familiarity with Microsoft Dynamics 365 (Supply Chain preferred) or comparable ERP systems.
- Experience in process mapping, creating test scenarios, and drafting training materials.
- Background in the hospitality industry or an understanding of back-office operations is a strong asset.
- Skills:
- Ability to ask insightful questions, engage with stakeholders, and synthesize information effectively.
- Strong documentation skills, with experience creating process narratives and requirements traceability matrices.
- Excellent communication and interpersonal skills to work with friendly but time-constrained stakeholders.
- Tools:
- Proficiency with Visio, Word, PowerPoint, and SharePoint for documentation and process management.
- Personality Fit:
- Self-starter who takes initiative and thrives in dynamic environments.
- Comfortable working with stakeholders and asking the right questions to drive clarity.
- Adaptable and approachable, with the confidence to collaborate effectively.
- Work on a high-impact, first-of-its-kind transformation project in the hospitality industry.
- Collaborate with experienced professionals and gain unique exposure to Microsoft Dynamics implementation.
- Join a prestigious global brand with a reputation for excellence.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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