Front Office Coordinator

Position Title: Front Office Coordinator

Position reports to: HR Manager

Position status: Permanent

Position category: Full-Time

Location: Calgary, Alberta (in-office 100%)

Work hours: Monday – Friday 8am – 5pm (40 hours/week)

Calvert Home Mortgage (CHMIC) is a full-service alternative mortgage investment firm that supports homeowners, investors, and brokers to achieve their goals by seeing the person behind every mortgage. We are on a mission to be the most trusted lending solution in Canada by putting people first, focusing on their success, and always doing the right thing.

Simply put, our team is the best in the business. Our expertise and experience are unrivalled -but it’s our caring approach that really sets us apart. Our values—Service, Trust, Education, People, and Solutions—guide everything we do. These principles drive our mission to build trusted relationships, educate clients on their options, and deliver tailored solutions that make a difference in their personal and financial success.

Calvert’s longevity and continued success is due to our shared sense of purpose and the understanding that relationships are far more important than transactions. We were founded on the principle of “kitchen table lending” -taking the time to build trust by listening to our customers, understanding their unique needs and goals, educating them on their options, and finding a solution that’s right for them. That might sound obvious but, in our experience, it’s not the norm.

We are looking for a Front Office Coordinator to be part of an exciting grpwth-focused company who truly cares about its employees. St Calvert Home Mortgage we are champions of a culture that creates a positive work environment, which will allow you to thrive and be a contributor to the long-term success of the organization.

WHAT MAKES CALVERT A GREAT PLACE TO WORK?

We believe in supporting our employees as much as our clients. Here’s what you can expect when you join us:

• Competitive Salary
• Annual Bonus Program
• Share Ownership Opportunities
• Comprehensive Health Benefits (including 100% dental coverage, and Health Care Spending Accounts!)
• On-Site Fitness Facility
• Free Parking and a location that avoids the downtown commute
• A positive, people first work environment that has bee awarded "Canadas Most Admired Culture" for 3 years in a row
  
  

WHAT’S THE BIG IDEA?

As our Front Office Coordinator, you serve as the first point of contact for our clients and guests, creating a welcoming and professional environment that leaves a lasting impression. You’re not just the friendly face at the front desk—you’re the heartbeat of the office, keeping everything running smoothly and making sure no detail goes unnoticed. From answering phones and managing meeting spaces to ensuring the kitchen is always stocked and tidy, you take pride in maintaining an organized, functional, and inviting workspace. You live and breathe our values every day, embodying service, trust, education, people, and solutions in everything you do. This role is perfect for you if:

• You take pride in creating exceptional experiences for clients and colleagues.
• You thrive in a dynamic environment and take pride in managing details.
• You enjoy being a go-to person and embody service, trust, education, people, and solutions in everything you do.
  
  

HOW DO WE WORK?

As an organization we aim to be trusted advisors, offering an effortless experience in providing short-term lending solutions for the personal and financial success of our clients. Offering the best solutions is highly dependent on the management of risk and compliance within our industry. This role will be a key contributor with the ability to manage and analyze risk. We value a productive, proactive, and fast-paced office environment.

HOW DO YOU FIT IN?

The successful individual will have the following experience, education, and ability to develop these demonstrated skills:

• 1 – 3 Years of Experience as a front office, receptionist or administrative support role
• Demonstrated experience in customer service, client relations, or similar client-facing roles.
• Previous experience managing office spaces and coordinating office supplies, services, and events is an asset.
• Familiarity with using office equipment (phones, AV systems, printers) and software (Microsoft Office Suite, email platforms, scheduling tools)
• High school diploma or equivalent is required.
• A diploma or certificate in business administration, office management, or a related field is an asset.
• Additional training or certifications in customer service, event coordination, or office administration are advantageous but not required.
  
  

What You Will Be Doing-

Customer Relations Management – 65%

• Professionally screen and answer phones, relay messages and assist in addressing any concerns or questions a client may have
• Greeting guests/clients/couriers with a friendly and professional demeanor
• Manage the use of meeting space including Board Room, Meeting Room, and Library ensuring they are clean and tidy, and set up correctly for meeting needs as requested
• Manage and know how to use the audio visual equipment in each meeting room.
• Oversee the upkeep of kitchen spaces, ensuring they remain clean and organized
• Ensure functional environment through clean and safe workspace
• Plan and coordinate office events and catering as needed/requested
  
  

General Administrative Activities – 30%

• Maintain a clean, functional and safe workplace throughout the office
• Managing general mail, fax or general email inquiries
• Supervise office equipment, supplies, services and maintenance
• Filing and archiving of files, including documenting the archive information and management of offsite storage
• Oversee office diary and daily coordination of office functions
• Research office services, supplies and equipment
• Manage requests from team members for office supplies.
• Manage job role procedure manual
• Coordinate office temps
• Manage the employee birthday list, handling cards and celebration coordination
  
  

Back up for Office Administrators Duties – 5%

• On site support for any work from home administrators
• Vacation relief for any duties of Mortgage Admin Team as required
• Assist Executive Assistant with duties as required
• Assist with marketing resources
• Other duties as assigned
  
  

WHY CALVERT HOME MORTGAGE?

Calvert Home Mortgage's mission is to be the most trusted mortgage lender in Canada so that our customers, investors and partners succeed and grow in thriving communities. We are a team of focused individuals who care about both our internal and external clients, and who serve each other by delivering the most timely and competitive service.

Imagine building a career you can be proud of, where doing things right is always the right thing to do and where everyone you work with will both support and inspire you. At Calvert, you will be respected for your unique skills and experience, encouraged to show up authentically every single day, and surrounded by some of the best in the industry to help you learn and grow.

WHAT WE OFFER:

An opportunity to be a part of a culture committed to truly making a difference in the personal and financial success of others. We are an equitable employer offering a wide range of employee benefits, including a competitive salary, bonus program, opportunity for share ownership and extended health and dental benefits. Full training and support for the individual to be successful in this role will be provided.

For more information about Calvert Home Mortgage Investment Corporation, please visit our website at www.chmic.ca.



Please note that candidates applying for openings must be authorized to work in Canada.

We thank all applicants in advance for their interest, however, only those selected for an interview will be contacted.