Network Operations Center Analyst

A Long View career helps you get more out of life. We are proud of our reputation as one of North America’s most dynamic IT providers with a culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration, support, innovation, and belonging.

Do you get excited about monitoring and management tools that keep environments running smoothly? We are looking for a driven and self-motivated Network Operations Centre (NOC) Analyst for our Calgary team to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments. You will act as the first point of contact for technical escalation to team members within Integrated Global Services, branches, clients, and vendors.

A Day in the Life:

• Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like Secret Server and SolarWinds
• Actively work in monitoring, event and incident management tools like Solarwind – Orion and address incident lifecycle through the use of Service Now
• Manage server backups and maintenance plans across the client environment
• Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar
• Perform physical infrastructure checks regularly and remediate any issues
• Complete quarterly vulnerability scans and remediate identified issues

What You Bring:

• 2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies
• Experience managing IT service management tools including performance monitoring and ITSM solutions
• Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards
• Experience with first-level server technologies (ie. remoting into servers, implementing patches)
• Proven ability to troubleshoot and resolve technical and procedural issues
• Availability to work varying schedules of 4 days on 3 days off (4 week rotation), 10 hour shifts with a rotation of day, afternoon, and night shifts.

What Makes You Extra Awesome:

• CCNA or CCNP certifications
• ITILv4
• Previous experience in a 24x7 operations center

Why Work at Long View:

• Great people and culture
• Career growth – Permanent positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. We foster an inclusive environment committed to being a diverse and equitable workplace.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.