Clerical Assistant

Primary Purpose: to participate in and monitor the delivery of all clerical and administrative functions within the Student Wellness Centre (SWC), an interdisciplinary Primary Health Care Site.

Nature of Work: Reporting to the Director of the Student Wellness Centre with supervision provided by the administrative coordinator, the incumbent will provide reception and clerical support for various professionals in the SWC. This position functions as a member of a reception team within a fast-paced and demanding environment. The environment involves frequent interruptions and multiple simultaneous demands. Constant communication with patients, clinicians, staff and students, both in person and over the phone is involved. This position exercises judgment when booking appointments for the various disciplines in the clinic. This position works in an environment with frequent, sensitive, and emotional situations that require delicacy, tact and kindness.

Typical Duties / Accountabilities

• Receiving patients
• Registration of all new patients – confirming info of returning patients
• Keeping databases up to date (if applicable)
• Organization of clinics
• Booking appointments
• Office Reception – transferring calls appropriately, taking messages
• Administrative Support for all clinicians
• Typing as required
• Providing reception coverage as needed for other assistants
• EMR template creation and maintenance as required
• EMR form creation and maintenance as required
• Sorting and distributing mail
• Handling cash, credit
• Any other duties as requested by the Administrative Coordinator.

Qualifications

Education: Completion of Grade 12 and a recognized post-secondary Medical Office (Administrative) Assistant Certificate and Medical Terminology.

Experience: Two to five years of related experience providing clerical/administrative support within a fast-paced and highly dynamic office environment, preferably in a university or medical setting; proficient skills in the use of Med Access EMR (strongly preferred) and Microsoft Office applications; experience in collecting and analyzing patient data.

Skills: Exceptional interpersonal and communications skills are required, both written and verbal; demonstrated ability to deal compassionately with students, staff and public regarding sensitive issues; demonstrated initiative and attention to detail; demonstrated ability to interact effectively with young adults; proven proficiency in all aspects of reception and clerical work; demonstrated effective organizational and time management skills; proven ability to work on multiple projects with competing demands to meet deadlines; ability to effectively work both independently and collaboratively in a highly confidential team environment; knowledge and understanding of medical terminology; proficient spelling and grammar skills; proven computer skills including keyboarding and proficiency with electronic medical records and Microsoft Office software. Demonstrated ability to handle cash accurately. Confidence to learn and use new technology.

Department: Student Wellness Centre
Status: Permanent
Employment Group: CUPE 1975
Shift: 0830-430
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $23.35 - 30.61 per hour. The starting salary will be commensurate with education and experience.

The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve.