Technical Content Writer

Senstar a leader in providing comprehensive perimeter security solutions, offering cutting-edge technologies to protect critical infrastructures, commercial properties, and residential facilities. Our innovative products include a variety of security solutions, such as surveillance systems, access control, intrusion detection, and more. We are committed to ensuring the safety and security of people and assets worldwide.

We are in search of a multi-talented, Technical Content Writer to join our product management team who is comfortable collaborating with diverse teams to support the production of product documentation and end-user training material, marketing materials, and technical content. Reporting to our Director, Product Management the ideal candidate will have expertise in creating detailed product documentation (software and hardware), a strong ability to produce technical documentation, including release notes, visual content, including diagrams; and have experience managing content in a Learning Management System (LMS). This role involves documenting complex software and hardware products while visually enhancing content where needed for a range of technical and non-technical audiences. The Technical Content Writer will work closely with the Product Managers to develop e-learning content, ensuring clarity and usability, while remaining in a back-office capacity.

Key Responsibilities

• Product Documentation: Create, update, and maintain comprehensive technical documentation, including user guides, installation guides, product manuals, online help, technical white papers, FAQs, release notes, and knowledge base articles.
• Visual Content Development: Design high-quality graphics such as diagrams and flowcharts that clarify complex software and hardware features and processes. Create visual aids for technical concepts tailored to various audiences including end-users, system administrators, and engineers.
• Learning Management Software (LMS): Upload, organize, and maintain training materials within the company's LMS. Ensure courses and materials are structured effectively for different user levels (e.g., beginner, advanced). Assist in developing e-learning modules, quizzes, and assessments, in collaboration with the Product Manager.
• Content Planning & Collaboration: Work with marketing, product managers, software developers, UX/UI designers, QA specialists, and customer support teams to gather information and understand product functionality. Translate this knowledge into written and visual content that is technically accurate and user-friendly, including case studies.
• Review & Editing: Review and edit documentation written by colleagues or cross-functional team members. Ensure consistency, clarity, completeness, and adherence to brand guidelines, while maintaining high standards for technical accuracy.
• Version Control & Content Updates: Manage version control of all documents and ensure updates are performed as necessary to keep content aligned with product enhancements or new releases.
• Technical Customer Communications: Assist in producing clear technical communication materials (release notes, FAQs, product updates) that help customers navigate new product features, bug fixes, and system changes.
• Content Metrics & Feedback: Analyze the effectiveness of technical and training content through user feedback and performance metrics. Optimize content for usability, ensuring end-users can easily find, understand, and apply the information.
  
  

What You Bring…

• Technical Writing Expertise: Strong background in producing a wide range of technical documents, with the ability to translate complex software features into easy-to-understand language.
• Visual Design Skills: Adept in graphic design software (e.g., Adobe Illustrator, Photoshop, Visio). Ability to create visual assets like diagrams.
• LMS Management: Experience with managing and structuring content within an LMS or similar. Ability to create e-learning modules and manage training materials for diverse audiences.
• Gen AI Tools: Experience with Generative AI tools (GPT, image and video generation) is a strong plus.
• Doc Automation Tools: Familiarity with documentation automation tools such as those used in Jira, Confluence, or similar platforms.
• Collaboration Skills: Proven ability to collaborate with cross-functional teams, including software development, product management, QA, customer support, and marketing teams.
• Content Organization: Exceptional organizational skills to manage multiple documentation projects, maintain content libraries, and ensure timely updates.
• Communication Skills: Strong verbal and written communication skills to clearly convey technical concepts to both technical and non-technical audiences.
• Editing and Review: Excellent editing and proofreading skills with strong attention to detail. Capable of reviewing content for completeness, clarity, and technical accuracy.
• Tools Proficiency: Expertise in using documentation tools such as Microsoft Word, and PowerPoint. Familiarity with version control systems (e.g., Git) is a plus.
  
  

Preferred Skills

• Experience with creating interactive e-learning content.
• Knowledge of HTML/CSS for creating web-based documentation.
• Experience with Agile software development environments.
  
  

What Senstar Has To Offer…

• Deep industry roots, with more than 40 years of experience and expertise
• An opportunity to work with a globally dispersed and supportive team of professionals who take pride in sharing technical knowledge and brainstorming solutions
• A continuous improvement mindset with innovation as the cornerstone. Product and process development, engineering and enhancements continually evolve to keep up with industry needs and demands
• Work in a collaborative and growth-oriented environment
• Competitive salary and benefits package.
  
  

If this describes you in that you have a strong foundation in technical writing and open to learning and embracing new technology, please introduce yourself to us.

At Senstar, we are committed to building an inclusive and accessible environment that includes a variety of backgrounds, perspectives, and skills. We firmly believe, an accessible and inclusive workplace makes us stronger, more competitive, and innovative. Should you require an accommodation through any stage of the recruiting or hiring process please let us know.