Regional Training Representative

Overview

Paladin Airport Security Services Ltd. ("PASS") provides effective and efficient screening services to ensure the safety and security of air travelers in Canada. As a Canadian-owned company, we are committed to providing friendly, respectful, and accessible services in both official languages. 

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional and making the World a Safer and Friendlier Place because we CARE. If this sounds like a team you’d like to join, we want to meet you! 

Job Skills / Requirements

The Screening Contractor Training Representative (SCTR) is primarily responsible for the training of Screening Officers in accordance with our training program requirements and guidelines, including various software and systems. 

Responsibilities

• Deliver on-the-job training, including but not limited to requisite post-course practical training and refresher courses, Performance Improvement and Performance Expectation Plans (PIP/PEP) and training requirements, and other security and customer service training (ex. practice sessions)
• Monitor tests and assessments related to all elements of our training program
• Supervise screening personnel's participation in practical skill development sessions
• Implement training for new operating procedures and support new hire orientation training
• Provide recommendations on certification maintenance
• Develop rapport and credibility within Screening Officer population to increase effectiveness of training interactions
• Demonstrate positive partnership with our client to support training programs
• Facilitate refresher sessions, such as reviewing SOP changes, new operational bulletins / advisories, or new screening initiatives
• Hands-on training on screening techniques
• Increase the screening knowledge by providing specific certification training to the screening personnel population
• Video briefings on the importance of the Screening Officer role; for example, showing events in the past relating to aviation screening
• Facilitate other material as deemed operationally appropriate for the screening personnel
• Perform other training team tasks as assigned
• Travel to airports within the region

Requirements

• Demonstrated experience in adult learning or training delivery
• Experience with Online Learning Management Systems (LMS)
• Ability to coach, correct and mentor Screening Officers
• Post secondary education in Adult Learning, Communications, Business Management, Human Resources or related field
• Excellent written, verbal and communication skills
• Ability to work with others in a team environment and independently
• Strong attention to detail and quality with the ability to meet competing deadlines.
• Proficiency in Microsoft Office
• Flexible to work within a 24/7 operation in which schedules could change as per training requirements and operations
• Ability to acquire Transportation Security Clearance (TSC) 
• Fluency in French would be considered an asset
• Aviation-related experience including working with various stakeholders within the aviation industry

Salary: $70,000 - $75,000

This position is fully based at Prince George International Airport (YXS). Travel will be required to other airports within the region. 

Additional Information / Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.