Home Care Specialist

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

View more comments from our clients and their family members.

Pay Range

Commensurate with Experience

The Home Care Specialist will provide care coordination, navigation and care flow management services to clients that are part of the Hospital@Home and OHT programs. The Home Care Specialist will act as liaison between the home care clients, hospital partners and community care teams. The Home Care Specialist will work collaboratively with program funders to ensure a smooth and seamless transition to a client’s home environment. Additionally, the Home Care Specialist will work towards performance target goals while optimizing quality improvement initiatives such as patient flow, care coordination and service management processes. #IN-VHA-Corp

Key Areas of Accountability

• Receives, review, and accepts referrals for in-home transition services
• Acts as the primary point of contact for the hospital navigator/coordinator
• Coordinates the delivery of Home Care services, medical equipment and supplies as needed.
• Receives, monitors and updates the client tracking/notification/flow dashboards
• Coordinates/Liaises with hospital lead/ OH@Home coordinator and VHA Teams as required.
• Coordinates/Liaises with community support services as required.
• Participates in hospital discharge planning meetings and client care conferences for complex clients as required
• Attends program huddles with hospital partners and/ program funders
• Communicates and collaborates with clients, families, members of the health care team, and community resources to facilitate decision making regarding appropriate services
• Ensures seamless navigation of community services and Primary Care Physician connections as required by the client
• At times, provide direct care to the client and train staff on delegated acts as required
• Monitors timely completion and reporting outcomes of patient/family care conferences to hospital partners and the program teams
• Communicates patient and family complaints or issues back to program leads/ hospital lead, VHA team and shares associated action plans
• Participate in program evaluation and process improvement

Required Qualifications

• Diploma or Undergraduate degree in Nursing (RN Licensure is required)
• 5+ years of experience in home and community health or a related field
• Member, in good standing with College of Nurses of Ontario
• Knowledge of the health care delivery system including hospital discharge planning, home and community care, and support services
• A valid driver’s license and access to a reliable vehicle
• Excellent skills in case management, coordinating care within interdisciplinary teams, interRAI assessments and navigation of community services
• Excellent assessment and decision-making skills
• Passion for excellent customer service and customer experience
• Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment in various settings (e.g. at the hospital, in the office, in the community).
• Proficient skills in Microsoft Office (Word, Excel, PPT) and comfort with learning/working with new and emerging technologies (e.g. EHR systems, reporting systems)
• Intersectoral experience and excellent relationship building skills and dispute resolution

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.