Associate, Collections (French/English Bilingual)

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.

Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry.

Position Details: The Bilingual Associate, Collections is responsible for the assessment and collection of past due accounts, maximizing payments from customers while preserving a healthy and respectful relationship with them. While the role mainly requires attending inbound calls, making outbound calls, and replying to emails from customers, other collections administrative tasks are required to achieve the individual and collective collections KPIs. The Associate will work the rotating shifts between the hours of 8 am to 8 pm and flexibility is required.

Duties and Responsibilities:

• Collect on active accounts in any stage of delinquency (1-120+ DPD) maximizing payment account
• Collect end-of-term billing on terminated accounts
• Collect on First Payment Default accounts and analyze for potential fraud
• Collect Missed First Payment accounts and fix the applicable procedural issue
• Collect on non-performing loans and negotiate best possible payment amount
• Recommend eligible accounts that are 45+ DPD for Notice of Default procedure
• All other duties as assigned

Qualifications

• 2+ years of experience as a Collections Analyst

Education & Certification

• High school graduate (required), College Degree a plus

Knowledge, Skills, & Abilities

• Knowledge of Canadian collection practices and regulations
• Highly effective negotiation skills
• Capable of managing conflict, de-escalating situations, and finding solutions suitable for both customers and the company
• Intermediate experience in Microsoft Excel
• Must be able to read, write, and speak in English and French
• Significant previous experience in automotive collections
• Knowledge of effective collections techniques for late-stage delinquent accounts

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5J 2M2