Account Manager

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Account Manager acts as the primary contact within the Technical Services Team to ensure that all aspects of internal BGIS procedures are prepared in a comprehensive, consistent and thorough manner to meet all client service level agreements and KPI’s while ensuring that all internal BGIS Team Members are fully aware and have the resources for completion. The incumbent is also the primary representative for day-to-day contact with the client for performance of the contract and in the development of proposals and delivery for potential clients.

KEY DUTIES & RESPONSIBILITIES

Account Management

• Act as the primary Technical Services liaison for delivering proposals for potential point solutions clients and overseeing & managing client quote threshold and estimate approvals.
• Schedule and manage all quarterly business reviews (QBR) with Internal Business Unit (IBU) client teams, focusing on meeting all service level agreements (SLA).
• Take ownership of special projects with client presentations and, when approved, gain all internal and external approvals.
• Work directly with clients and provide required support to BGIS Regional Operations Management (ROM) Team to ensure all issues including escalations are handled quickly and efficiently.
• Manage all client systems updates to ensure full reporting capability at client end.
• Collaborate with internal BGIS Operational Leaders to ensure client KPI’s are being reached and that TS are meeting & exceeding client expectations.
• Collaborate with the Remote Command Centre (RCC) Team members to confirm they are well versed in client-specific requirements and activities, ensuring that client requirements are met regarding arrival times, completions, etc.
• Coordinate preventative maintenance and work orders (PM WO) for distribution and changes.

Administration

• Prepare and oversee billing preparation and collaborate with Finance for payment.
• Document after hours’ procedures & contacts for Dispatcher / ROM access.
• Perform other duties as required.

KNOWLEDGE & SKILLS

• University Degree, College Diploma, or 5 – 10 years equivalent work experience in an environment with similar accountabilities.
• Industry experience in HVAC, Electrical, Service Management, Customer Advocacy & Sales or Sales Administration & Management.
• Proficiency in Systems both Client & Technical Services operating platforms.
• Data collection and reporting experience.
• Technical & financial business acumen for proposal and report development.
• Demonstration experience developing and confidently presenting to clients.
• Superior skills in MS Office with a focus on Excel & PowerPoint.
• Strong communication skills, both written and verbal.
• Negotiation skills.
• Limited travel required based on client footprint and needs.

Licenses and/or Professional Accreditation

• N / A

At BGIS, we believe that diversity and inclusion are key business drivers, woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. Promoting diversity is an essential component of our pursuit for organizational success!