Customer Experience Advisory Practice Intern

Role Type: Internship/Co-op

Work Term: Summer/Term 3

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Pay Details: $44,000 - $44,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

DEPARTMENT OVERVIEW

As a key group within TD Marketing, the Customer Experience and Insights Team (CX&I) are enterprise change agents who champion the voice of our customers throughout the bank. Our vision is to enrich customer's lives by ensuring every decision starts and ends with the customer. Our mandate is to influence and instigate customer-centric decisions by entrenching Customer Experience (CX) focus and prioritization across the organization.

• Championing Distinctive Moments along/across the Customer Journey
• Own Best-In-Class Customer Measurement & Consumer Insights
• Deliver Integrated / Holistic Customer Insights
• Innovate for Continuous CX Improvement & Competitive Advantage

Guided by a bold CX vision, framework and guiding principles - this team influences TD-wide customer strategies through the development and day-to-day management of a customer experience strategy and best in class measurement, creating a holistic view of the customer and collaborating across TD to elevate the voice of the customer in everything that we do.

This role will report into a Senior Manager, CX Advisor in the Toronto office in Canada.

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Co-op/Intern Programming

• Leadership talks with key Leaders from across the organization
• Lunch and Learns on topics such as Innovation
• Diversity and Inclusion and Personal Branding and so much more

JOB DESCRIPTION

This 4-month summer term (May 5th – August 29th, 2025) will focus on various roles within the CX Advisor Practice supporting the business group customer journeys (i.e. Credit Cards, Everyday Banking, Secured and Unsecured Lending, Insurance, etc.). The candidate will also have exposure to the Customer Experience & Insights team including: Brand Insights, Product Insights, ESG, Sponsorship Research, Diverse Communities Research, CX Measurement, CX Capabilities, Customer Engagement, and Behavioral Economics.

How You Will Contribute:

• Work collaboratively and independently with minimal supervision; establish priorities, and use your strong communication, analytical and problem-solving skills to add value to each project you are a part of.
• Define opportunities for continued enhancements to the way customers interact with and experience TD, and make recommendations within assigned area of responsibility

JOB REQUIREMENTS

• Must be currently enrolled in an undergraduate degree in Business/Commerce, Marketing, Economics, Communications, Psychology, or related field; with the intent of going back to school at the start of your work term
• Demonstrated leadership through volunteer activities, community involvement, work, or related experience
• Problem solving skills and proven analytical capabilities
• Quantitative ability to draw insights from data
• English and French Bilingual is an asset but not a requirement.
• Excellent verbal communication and written communication skills
• Proven strength managing relationships.
• Highly organized with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.
• Proficiency with MS Office (Excel, PowerPoint, Word)
• A curious mindset that is persistently interested in uncovering the "why" behind identified customer problems.
• Resourceful with a "can do" personality. Comfortable reaching out to internal partners and building a network of contacts willing to help advance the CXI&I team's objectives.

ADDITIONAL INFORMATION

• This position is a 4-month work term and will commence May 5th to August 29th, 2025.
• Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.
• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

HOURS

Monday-Friday, standard business hours

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.