Bilingual Patient Care Coordinator

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Contract

The Patient Care Representative is responsible for facilitating infusion treatments for patients. The Patient Care Representative will be knowledgeable regarding the division's goals and KPI expectations. Responsibilities for their assigned clinics will include medical directives for patients; ensuring qualified personnel are available during the infusion treatments, confirming that the pharmaceutical and emergency medical supplies are available. Medical therapies will be scheduled as per SLA’s. The Patient Care Representative will provide excellent customer service to all clients including patients, physicians, clinic personnel, and pharmacy representatives.

Responsibilities:

• Scheduling referred patients for infusions in accordance with the treatment schedules in medical directives established by the prescribing physicians;
• Ensure medical directives have all pertinent information and have been signed by the prescribing physician;
• Ensure that patients are treated in accordance with prescribed medical directives;
• Document tracking log data as per guidelines
• Provide coordination of qualified personnel and physicians to ensure adequate care during patient infusions;
• Coordinate, as required, with reimbursement coordinators and/or pharmacies to determine patient’s reimbursement status prior to scheduling appointments;
• Ensure infusion sites have recommended emergency medications and supplies;
• Provide prescribing physicians with an infusion feedback report within 48 hours of the infusion performed;
• Keep track of the expiry date on medical directives and contact the referring physicians to provide current medical directives;
• Report any adverse event, serious or non serious, whether or not it is deemed drug related;
• Assist team to ensure a continuum of service provided by all infusion coordinators;
• Ensure an understanding of the divisions KPI and each medical therapy SLA
• Represent McKesson Infusion Services in meetings, conferences and other business functions.

Additional Qualifications:

• Post-secondary diploma / degree in customer service or administration is a definite asset.
• Experience in coordinating client/patient services.
• Minimum of 2 years customer service experience (public and/or private).
• Experience in managing high volume client enquiries.
• Demonstrated superior organization and communication skills.
• Computer literacy (MS Office, internet).
• Fluent in English spoken and written.
• Fluent in French is an asset.
• Clinic experience is an asset
• Medical terminology is an asset

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $39,100 - $65,100

McKesson is an Equal Opportunity Employer