Access Assistant

BCIT’s Accessibility Services department is seeking a temporary, full-time (1.0 FTE) Access Assistant. This position serves as first point of contact for all clients of the Accessibility Services. Responds to student and staff inquiries, and assists the Examination Coordinator with processing exam requests, exam invigilation, alternative format, ergonomic furniture and equipment requests as well as records management. Performs a variety of administrative support tasks, while demonstrating sensitivity to, and understanding of the challenges faced by students with disabilities. Provides general instruction, training and technical support on the Accessibility Services software and invigilation systems, adaptive equipment and technology. The incumbent may be required to work outside normal operating hours based on service needs.

Duties & Responsibilities

General Client Support

• Acts as Accessibility Services’ first point of contact to all visitors, answers general exam-related and departmental inquiries, interprets and clarifies policies and procedures, refers to the appropriate staff members or services, including different BCIT areas as required, and clarifies Accessibility Services processes and services.
• Advises prospective clients on requirements for the medical documentation necessary to qualify for Accessibility Services.
• Screens prospective clients, schedules appointments, and ensures safe use of highly confidential student information including medical documents.

Examination Support

• Works with the Examination Coordinator on implementing the invigilation process, including receiving and processing exam requests, assigning invigilators, administering exams, liaising with students and faculty regarding exam requirements, and setting up exam access to coordinate secure and timely service delivery.
• Retrieves and releases completed exams to instructors, advises instructors regarding academic integrity incidents. Prepares rooms for exams, sets up invigilation meetings for virtual exams. Invigilates, reads or scribes for exams as necessary.

Instruction, Training and Technical Support

• Facilitates the use, demonstrates and troubleshoots the Accessibility Services Test Centre software and invigilation systems, adaptive equipment and technology; provides support to invigilators.
• Assists students and staff with installation, setting up, upgrades, training and troubleshooting of Adaptive Technology software and equipment. Maintains the software and hardware within the Accessibility Services Test Centre and Adaptive Lab. Processes and monitors equipment and ergonomic furniture available for loan to clients.
• Assists with Accessibility Services database administration support.

Administrative Supporting Tasks

• Performs a variety of administrative tasks including answering telephone enquiries, maintaining calendars, processing incoming and outgoing mail, maintaining student records and filing systems, preparing and taking minutes at meetings, and assisting Office Administrator and Examination Coordinator with miscellaneous administrative duties.
• Processes student intakes and enters client documentation and information into Accessibility Services database.
• Sets up and maintains student records. Participates in Records Custodian training and remains current with record keeping practices, policies and procedures and helps maintain confidentiality of student personal information as per BCIT policies and FOIPOP.
• Orders and maintains office supplies, ensures office equipment is serviced, and maintains routine upkeep, places office service requests.
• Undertakes related duties as assigned, consistent with the job grade of this position.

Qualifications

Education:

• Grade 12 completion, plus two-year Diploma in Office Administration, Disability Services or related fields.

Experience:

• Requires two years’ general experience, plus up to four years’ related work experience providing support services to individuals with diverse backgrounds.
• Experience working with individuals with disabilities.
• The ideal candidate has experience providing technology support, using assistive technology or aptitude for learning new technologies.
• Experience in a post-secondary education setting.

Software/Computer Application(s) and Expertise:

• Advanced training in Microsoft Office and good understanding of database systems
• Aptitude toward learning new technologies.
• Knowledge or demonstrated aptitude in working with information technology, scheduling systems, assistive technologies and devices.

Communication/Interpersonal Skills:

• Must have a keen eye for detail with an emphasis on empathy.
• Must possess excellent communication, teamwork and interpersonal skills.
• Ability to exercise considerable judgment, tact and diplomacy when keeping a focus on the client.
• Demonstrated ability to deal effectively with a diverse range of students, staff, external agencies and members of the general public, including people under stress, and/or in distress.

Administrative Skills:

• Excellent organizational skills, ability to prioritize tasks within a busy environment.
• Accurate typing speed of 60 wpm.
• Ability to work equally efficiently independently and as a part of a team and meet deadlines.

Other Skills/Abilities:

• Demonstrated ability to maintain confidentiality of student clientele in accordance with applicable provincial law (FOIPOP) and relevant professional and ethical guidelines.
• Demonstrated ability to exercise sound judgement, resourcefulness, and sensitivity in the application of guidelines in a high stakes environment (e.g., a Test Centre).
• Demonstrated ability to identify, prioritize, and move between different activities.

Additional Information

Benefits – Why you’d love working with us

• Competitive pay
• Minimum of fifteen days of vacation prorated per year
• Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
• Defined benefit pension plan with employer contributions
• Flexible hybrid work arrangements available
• Professional Development funds and resources
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
• For more information on our generous benefits, click here!

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact [email protected]. Please note that all applications must be submitted via the careers page portal. Email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Grade 7: $59,214 - $64,490 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.