Network Support Specialist

About Us:

Lotek is a world leader in the design and manufacture of fish and wildlife monitoring systems. Our innovative and internationally recognized radio, acoustic, archival and satellite monitoring solutions allow researchers to track animals, birds and fish of almost any size, in almost any environment. Our craft is biotelemetry technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future.

We are looking for a skilled Network Support Specialist to join our team and help us maintain and enhance our IT infrastructure. This is an existing opportunity available at our Newmarket location. Our IT team is responsible for the overall maintenance, health and security of our global Lotek IT network and enterprise applications, as well as support staff in all our locations.

Responsibilities:

• Administer, monitor, and troubleshoot a wide variety of corporate IT systems, including desktops/laptops, servers, network switching, VLANS storage, and mobile devices.
• Build, upgrade, monitor, and troubleshoot virtual technologies such as VMware and Hyper-V.
• Administer and monitor Office 365 activity, including user setup, compliance, and security.
• Manage Azure Entra and Azure subscriptions, and support the deployment of cloud computing projects.
• Assist developers with managing Azure DevOps.
• Administer, monitor, and troubleshoot backup and Disaster Recovery solutions.
• Manage remote connectivity and security solutions, including firewall management and network security measures to protect data, software, and hardware.
• Support staff working remotely using VPN and Microsoft Teams.
• Design, configure, and test computer hardware, networking software, and operating systems.
• Manage hardware, applications, and support staff in remote locations.
• Maintain corporate phone solutions in all plants (3CX, Rogers and Mitel systems)
• Work closely with the IT Manager to research, propose new solutions, plan upgrades, and manage cybersecurity policies
• Participate in contract negotiation, vendor management, IT purchasing, and project planning
• Share knowledge in areas of IT expertise with other team members.
• Escalate complex issues to the IT Manager or other team members as required.
• Provide IT training and support to Lotek staff.

Qualifications:

• Bachelor’s Degree in Computer Science, Engineering or related technical discipline.
• Proven experience in IT network support or a similar role.
• Strong knowledge of corporate IT systems, virtual technologies (VMware, Hyper-V), and Office 365 administration.
• Experience with backup and Disaster Recovery solutions (VEEAM, Azure, SQL Management)
• Proficiency in managing remote connectivity and security solutions.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.

How to Apply:

If your expertise aligns with the opportunity and you are keen to join our team, please email your cover letter and resume to [email protected]

Only those selected for an interview will be contacted.

Lotek Wireless Inc. is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs through the recruitment process.