Program Support Partner, Quality & Process Improvement

Position: Quality and Process Improvement, Program Support Partner

Department: Quality and Process Improvement

Position Status: Full-Time Temporary

Temporary Contract End Date (if applicable): March 2026

Union: Non-Union

Number of Positions: 1

HOURS OF WORK:

Work is generally performed in an office environment, as well as, in patient care areas and meeting rooms. Hours of work are weekdays. Additional hours will be required to meet workload demands during peak times. Schedule can be flexible to meet these demands and can incorporate remote work.

Approximate # of Hours per week: 37.5

Type of Shifts: Hours of work are Monday to Friday, daytime hours

WHY WORK FOR US:

Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Departments in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us than our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

WHAT YOU’LL DO:

The Quality Improvement Program Support Partner (PSP) coordinates and facilitates initiatives to improve patient experience, safety, outcomes, access and integration. This is achieved by guiding teams through systems level evaluations of current processes to identify opportunities for improvement. As a leader in the development and promotion of best practice in quality improvement, the PSP will expertly support the application of quality improvement, change management, and project management tools to advance a culture of continuous improvement in collaboration with point of care staff, leadership, physicians, and patients and families.

What You'll Bring:

• Bachelor’s degree required - Degree in health care related field or equivalent preferred.
• Master’s degree considered an asset.
• Formal training (certification preferred) in improvement methodologies (Quality Improvement, Lean, Six Sigma, Change Management, Process Improvement, Project Management), leadership, or project management.

Who You Are:

• 3-5 years experience in acute health care setting, quality improvement role or equivalent.
• Proven experience in Quality Improvement methodologies.
• Excellent interpersonal skills and ability to provide service excellence for staff, physicians, patients, and families.
• Proven experience implementing continuous improvement strategies at direct customer level, combined with the ability to explain it in layman's terms.
• Excellent problem solving, decision-making, and critical thinking skills.
• Ability to engage, integrate, and consider multiple stakeholder perspectives.
• Excellent organizational skills and ability to handle multiple projects at a time.
• Superior communication and presentation skills and experience.
• Skilled in the use of MS Office, and project management/planning/tracking tools.
• Ability to work well independently and as a member of a multidisciplinary team.
• Understanding and ability to provide learning through adult education strategies.
• Demonstrated commitment to continuing education.
• Experience with performance measurement, data reporting, and analysis.
• Experience developing and analyzing customer experience surveys.
• Demonstrated project management experience.
• Demonstrated facilitation, team building, and coordination skills to achieve the successful implementation of change initiatives.
• Proven leadership skills and an ability to inspire colleagues to engage in quality improvement and build a culture of continuous improvement.
• Knowledge of Accreditation Canada Standards, Required Organizational Practices and experience leading teams in preparation for surveys.
• Experience with waste reduction, standardized work, value-stream mapping, just in time production, 5s, inventory reduction, etc.
• Advanced process analysis and design expertise.
• Experience using Epic; Epic Credentialed Trainer status considered an asset.
• Demonstrated ability to meet deadlines, work autonomously, oversee multiple competing projects, and work collaboratively within an interprofessional team environment.

OUR COMMITMENT:

At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision, and values makes us better.

We welcome and encourage applications from members of all groups and backgrounds, especially those applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis, or Inuk/Inuit person.

Peterborough Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please Notify us by indicating you require an accommodation in your application form. A representative from Human Resources will be in touch with you to tailor the recruitment process to meet your accommodation needs.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.