Account Services Representative

Long & McQuade Musical Instruments


Date: 1 week ago
City: Halifax, NS
Contract type: Full time
Title

Account Services Representative

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

6065 Cunard Street

Halifax, NS

Job Description

  • Collection of accounts receivable, outstanding rentals, and bad debts
  • Credit approvals for term and balance forward accounts
  • Credit approvals for consumer and commercial account rentals
  • Assist customers inquiring about their accounts and rents
  • Locate new contact information for credit customers
  • Perform sundry account maintenance
  • Registration of accounts through Personal Property Registry
  • Work with Equifax reports and their reporting criteria
  • Work with Small Claims Courts system
  • Provide regular status reports to the Store Manager
  • Provide monthly status reports to the Account Services Regional Manager

Job Requirements

  • Must be a musician who plays at least one instrument
  • Must be able to work weekdays, weeknights and weekends
  • Excellent interpersonal, communication and negotiation skills
  • Ability to provide a high level of customer service, both in-store and over the phone
  • Thorough organizational skills
  • Ability to take initiative and work independently
  • Ability to lift and carry large boxes
  • Ability to take ownership of tasks and follow them through to resolution
  • Basic knowledge of Microsoft Office (Excel, Word, Outlook)
  • Experience with consumer credit and collections an asset

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