Mobile Services Assistant

Job Summary

The Alternative Services unit of the Ottawa Public Library (OPL) is responsible for the development of alternate service delivery strategies, programs, services and initiatives, including kiosks, bookmobile and alternate forms of service delivery, accessibility and homebound services such as talking book services, to meet the current and emerging needs of customers in catchment areas and support borrowing and lending of library materials to customers and persons with disabilities who are unable to access traditional library branch services.

You: provide customer service to library customers through mobile library units/vehicles; provide assistance with membership services; support materials and cash handling activities; perform bookmobile driving duties, vehicle cleaning, and control access to the vehicle.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

Education and Experience

• Completion of Grade 12
• Minimum of 1 year of experience in a related field, including relevant driving experience and customer service experience.
• Experience driving a bus or other larger vehicle is required for the large bookmobile units.

Certifications and Licences

• Valid Ontario unrestricted DZ class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated, for specific positions
• Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated, for specific positions

Knowledge

• Thorough knowledge of driving routes in the City of Ottawa and relevant sections of the Highway Traffic Act
• Proper methods of lifting, loading and stacking heavy materials
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
• Library circulation procedures and practices
• Methods and techniques for handling cash
• Methods and techniques of responding to inquiries and resolving customer complaints
• General knowledge of Ottawa Public Library’s policies and procedures
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills and Abilities

• Ability to safely drive a bookmobile or other mobile unit in all weather conditions
• Strong verbal and written communication skills, including the ability to respond effectively to a range of library service inquiries and resolve complaints
• Strong interpersonal skills and ability to effectively deal with the public
• Problem-solving skills
• Time management and organizational skills
• Ability to use computers, MS Office, a cell phone and other technology relevant to library services and programs
• Ability to carry out a range of circulation activities, including registration and collecting fees
• Ability to perform routine clerical tasks
• Ability to handle and account for cash, and prepare bank deposits
• Ability to perform multiple tasks concurrently
• Ability to work effectively independently, and as a team member
• Strongly committed to quality customer service
• Dependable
• Good work ethic
• Attention to detail
• Adaptable
• Ability to perform routine manual tasks, including maneuvering book carts and lifting boxes up to 40 pounds

What You Need to Know

• Language Requirement: English oral, reading, writing required.
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the Ottawa Public Library's satisfaction.; Police record checks completed by a third-party company will not be accepted.
• Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated; A valid Ontario unrestricted DZ class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
• Additional vacancies may occur during the competition process.
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.