Service Manager

Dawson International Truck Centres is looking for a Manager of Service to ensure that the Service Department runs smoothly, efficiently, and profitably, while running at maximum capacity

In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Manager of Service, reporting to the Branch Manager. Your base location will be Kamloops, BC.

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What Success Looks Like

• Lead a diverse team of technicians and service support staff
• Recruitment, Mentoring, Training, Performance Management and Retention of staff
• Control resources and utilize assets to deliver financial bottom-line results
• Improve the customer service experience, develop customer relationships, and facilitate growth
• Attend and participate in all safety meetings and promote and ensure team abides by safety policies
• Take ownership of customer issues and follow up through to resolution
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and KPI’s
• Prepares and administers an annual operating budget for the service department.
• Maintains open communications and good relationships with other department personnel - Parts, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other locations.
• Work with the service management team to build consistency in service delivery across our 5 locations
• Implement and maintain our OEM best practices and processes
  
  

What You Bring

• Minimum of three (3) years of experience working as a Service Manager preferred
• Minimum of three (3) years of experience working in the heavy truck/equipment or related industry preferred
• Education in business administration or a HET / CT ticket preferred
• Ability to read, analyze and interpret financial reports
• Strong business ethics with a professional approach at all times
• Functions well with large volume and fast-paced work environment
• Working knowledge of computers and customer service software
• Strong written and oral communication
  
  

What WE OFFER:

• Extended Medical (including Vision), and Dental benefits
• Company Pension with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off including vacation, personal time and volunteer time
• On-going training opportunities
  
  

Benefits

Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Respect and Excellence and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.

Apply now to start the conversation!

We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview