Supervisor, Recreation Facilities

Job Title

Supervisor, Recreation Facilities (LVEC)

Job Number

J0125-0102

Job Code

NU305

Department

Recreation & Leisure Services

Location:

1350GARDRD

Bargaining Unit

Non-Union

Job Type

Full Time

Employment Type

Replacement

Number Of Positions

1

Hours Of Work

35 hrs/wk

Salary

$84,282.20 - $105,277.54/Year

Date Posted

January 8, 2025

Closing Date

January 24, 2025

Opening Statement

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.

At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Position Summary

The Supervisor, Recreation Facilities (Large Venue Entertainment Centre) is responsible for supervising the operations, maintenance, and service delivery of the City’s premier entertainment venue, located at 1 Tragically Hip Way. This facility hosts Ontario Hockey League (OHL) games and large-scale entertainment events, requiring seamless coordination with prime tenants, contractors, and a third-party management company under a hybrid operational model.

This role ensures the venue operates at peak efficiency, meets high maintenance standards, and adheres to safety regulations. The Supervisor leads a team of unionized staff and contractors, supports the delivery of training for the facilities teams, manages the City’s ice master schedule, and oversees event logistics. Additionally, the position supports the operation of Springer Market Square, including rink operations and seasonal activities. The portfolio may be adjusted from time to time to include supervising the operation of other municipal ice rinks and facilities.

Develop and implement standards and systems to optimize facility functionality and maintain a high operational standard.

Oversees Game Day Operations (OHL Hockey Games) and coordinates venue use and set up activities between various parties for entertainment events with stakeholders.

Participates in the budgeting process, provides recommendations for operating and capital budgets. Responsible for monitoring schedules including oversight of the arena master schedule, expenditures, and adherence to budgets.

Manage contracts, analyze facility schedules and revenue, optimize operations.

Implements preventative maintenance programs for recreation facility specific systems (arena refrigeration plants) to improve reliability and life of equipment and infrastructure, ensure consistent costs, reduce health and safety risks, unexpected equipment failure and downtime.

Develops and oversees facility audits and monitors record keeping ensuring compliance with legislation and City policies and procedures.

Ensure work is completed safely and in compliance with OH&SA and City policies and procedures. Communicate and inform staff of changes in legalisation and internal policy/practices and address concerns.

Maintains positive working relationships with key stakeholders including prime tenant, third-party management company and sports organizations and event agencies.

Interpret and apply Collective Agreement in executing operational functions and to support a positive working relationship between union staff and management.

Other duties as assigned.

Qualifications,Competencies

Degree or Diploma in facilities management or sports management or a related field

3 years supervisory experience in a recreation facility

Business administration experience, encompassing operations and budget oversight, positive employee relations, customer service and risk management

Experience implementing preventive maintenance programs to ensure optimal facility performance

Skills, Abilities,Work Demands

Excellent verbal and written communication skills

Strong organizational skills and effective problem-solving skills with the ability to prioritize work in a demanding environment

Create and manage complex schedules

Experience supervising staff in a unionized environment

Knowledge of recreation facility operations, and current industry standards

Financial acumen including budget management, revenue generation and cost optimization

Knowledge of related acts and the application of legislation including the Occupational Health & Safety Act, relevant CSA and TSSA standards

Demonstrated conflict management skills and methods to reduce tension or conflict between two or more people

Ability to research, analyze, and formulate solutions to complex issues

Experience creating and monitoring budgets

Valid class “G” driver’s licence

Required to obtain and maintain a satisfactory criminal record check, including vulnerable sector

Must be available to work flexible hours, including evenings and weekends, to support OHL games and event transitions before and after shows

Working between different locations daily

Required to work on-call including evenings and weekends, also some extended hours to support the operation/special events including nights and weekends

Closing Statement

Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at [email protected].

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Please ensure to check any spam or junk folders for any emails coming from a City of Kingston account.

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