Investigator

Company: CGIC

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Investigator you will investigate and document fraudulent activity for client, claimant and vendor transactions and identify the holistic investigative actions required. You will support and train stakeholders to implement timely resolutions for investigations and loss prevention in multiple business areas across the organization.

How You Will Create Impact

• Collecting, critically assessing and preserving evidence sourced from business partners and conducting on-site investigations to document and retrieve pertinent evidence.
• Conducting investigations to ensure the authenticity of submitted evidence and documenting ongoing investigative results to support claims and policy transactions.
• Engaging with industry organizations dedicated to fraud awareness, prevention and investigations and monitoring emerging fraud and investigative trends.
• Assisting in the design and delivery of training programs for fraud prevention and investigations, while ensuring compliance with legislative standards.
• Collaborating with business partners to coordinate the employment of forensic experts, liaising with external experts and representatives during an investigation to ensure ongoing and open communication between all parties.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have three years of insurance experience or three years of experience in investigative services, law enforcement or related field.
• You have completed a post-secondary education in a related discipline.
• You have obtained or are working towards the Chartered Insurance Professional (CIP) designation and aspire to complete a related insurance or fraud designation.
• You have in-depth knowledge of investigative techniques and have experience gathering intelligence and managing fraud investigations.
  
  
  

What You Need To Know

• You will travel regularly.
• You are required to have your own vehicle, valid driver’s license and insurance.
• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends, will be required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.