Operations Coordinator

Pival International Inc. is a global logistics and supply chain management company with a comprehensive menu of warehousing logistics solutions and transportation solutions, including time sensitivity (land and air), FTL, LTL, intermodal.

Reporting to the Expedite Manager, the Operations Coordinator will monitor and manage transactional shipment activity. They will liaise with other department and address customer inquiries as well as resolve shipment issues. They will ensure the processing, delivery at an efficient and cost-effective manner.

Responsibilities:

• Respond promptly to all shipment requests, rates, and book cost shipments
• Monitor and record relevant shipment information systematically, manage successful movement of shipments
• Create and execute back up plans for shipments
• Manage successful execution of dedicated trucking commitments
• Promote & maintain excellent relationships with carriers & fleets
• Adhere to appropriate regulatory requirements and company policies
• Develop effective solutions to shipments opportunities for customers & promote company services
• Provide effective communication to and between external and internal customers, orders, returns, PODs
• Respond effectively to all service failures & maintain product return program
• Maintain overall gross margin goals
• Provide support to other departments as required
• Assist with training & orientation of new team members
• Identify & facilitate process improvement projects to drive efficiency
• Other tasks as assigned
  
  

Requirements:

• 2 years' experience in an operations role within the trucking/transportation industry.
• Experience with cross-border business is essential (CAN-US)
• Previous experience using Sylectus (Asset).
• Knowledge of Dispatch systems & Transportation Management Software TMS ( an asset )
• Diploma/ Degree in Supply Chain Management (an asset)
• Knowledgeable with the principles of ISO9001:2015 standards applicable to assigned functions and role.
• Takes accountability and supports team to contribute to the effectiveness of the quality management system.
• Strategic Thinker
• Team Building
• Problem Solving
• Organizational Skills
• Excellent communication skills
• Comfortable with technology and computerized workstation.
• Great interpersonal skills.
• Excellent MS Office and other software proficiency
• Proven ability to multi-task effectively.
• Understand accounting, reporting, P&L – AP & AR proficient
  
  

PiVAL subscribes to the principles of equal employment and promotes access to our diversified, inclusive and accessible workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.