Americas Operations Officer

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Lloyd’s are seeking to recruit an Americas Operations Officer within this role you will facilitate an effective and efficient platform for Lloyd’s in the Americas in order to support Lloyd’s strategic initiatives and ensure Lloyd’s operates a robust, effective and compliant platform.

The Americas Operations Officer will work in collaboration with all aspects of the Corporation including: the Markets Directorate and Market Development; Corporate Real Estate; IT and Technology Departments (particularly as it relates to Lineage in support of delegated authority business in Canada and the ASPS in support of the Attorney in Fact Signing process); Transformation; and Risk. This role will support the President, Americas, in fulfilling all operational needs of the Lloyd’s marketplace in the Americas and provide support for strategic business initiatives.

Principal Accountabilities

• Oversee and ensure delivery of an effective and efficient Lineage platform in support of delegated authority business in Canada
• Act as Lineage Product Manager to assure delivery of successful enhancements to User Interface, Upload projects as well as day to day maintenance
• Oversee and ensure delivery of an effective and efficient Attorney in Fact signing process and ASPS system in support of open market business in Canada
• Assist and support the Global Regulatory & Network Engagement team with the implementation of enhanced sanction screening processes in Canada
• Oversee all third-party business processing relationships in the Americas region
• Facilitate the negotiations of services delivered via contracts with external providers
• Oversee the maintenance of BIA/BCP documentation for all Americas operations as well as coordinate the annual DRP tests
• Oversight and maintenance of Americas local office insurance including broker relationship and procurement of ad hoc event coverage
• Act as Project Manager for the implementation of new systems for the Americas Region by planning, coordinating and following-up on work performed by both internal and external participants involved in the implementation of new projects
• Update and maintain processes such as DPIA, SIA, RIR, RCSA, Procedures Manuals that are required from a security, risk, and process standpoint
• Support the work of the Internal Audit, Global Regulatory & Network Engagement, Financial Crime & Compliance, and Risk teams in the Americas region

Skills Knowledge and Experience

• Working in a front line Operational role
• Experience in requirements gathering, documentation and project management
• Possess broad business knowledge of the open international insurance standards (ACORD)
• Collaborating with a team and stakeholders to deliver high quality outputs
• Planning, execution and leadership of business processes and technology
• Contributing to change within a fast-paced, complex environment
• Managing a number of complex projects simultaneously
• Master project management disciplines and tools
• Demonstrate knowledge of technology and standard desktop packages such as Excel, Word, PowerPoint, Project, and Visio
• Knowledge of global insurance models
• Clear articulate communicator
• A proven ability to influence and facilitate compromise when required
• Ability to challenge/communicate at a senior level
• Ability to operate in a complex and regulated market environment with multiple stakeholders
• Ability to contribute to functional goal definition and to establish priorities with clear responsibilities
• Ability to challenge the status quo and manage constructive conflict
• Politically astute, with good judgement

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.