Program Analyst - GRS Operations

Role Summary

The GRS Operations area is a critical service delivery area for our Plan Sponsors and Members within Group Retirement Services and plays a key role in helping our Plan Sponsors provide valuable retirement and savings products and services for their members. Reporting to the Director, GRS Operations Transformation (GRS Ops), a key enabling role in supporting the Operations Transformation Program, a multi-year program aimed to deliver a service transformation with digital innovation and delivery excellence for GRS Operations. The incumbent will work closely with the Transformation Directors, Program Coordinator and platform teams and key stakeholders to ensure the Program delivers with excellence.

Main Accountabilities

• Provide support to the GRS Operations Transformation Program
• Manage and balance a slate of different projects or project components, ensuring that delivery and execution is on track for priority items
• Assist the program teams with data analysis to help drive key decisions & benefits
• Assist the communications team with stakeholder analysis for program and partner communications
• Develop, deliver and execute Executive-level presentations & communications
• Support the planning and implementation of various transformational changes (through analysis, project management, communication, change management, etc.)

Competencies

• A fast, willing and inquisitive learner with the ability to work in a fast paced, dynamic work environment
• Results oriented and critical thinking, with a high sense of ownership
• Strong teamwork and collaboration skills
• Able to perform with a high level of complexity, and move forward with incomplete information and adjust course as required
• Strong communication skills and a desire to draft and support communication methods (email, presentation, or in-person)
• Demonstrated strength and ability to design and implement processes and standards
• Strong prioritization and organization skills
• Ability to manage a heavy and varied workload
• Proficiency in Microsoft Suite, specifically Power Point, & Excel

Assets

• Knowledge of Sun Life’s Group Retirement Savings (GRS) business or Group Operations
• Experience with Agile project delivery
• Experience with Tableau reporting
• Experience with organizational transformation, change management & communications

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.