Shift Dispatch Team Leader

Job Description

Sunbury Transport is a premier transportation company, specializing in US and Canadian cross-border shipments as well as domestic Canadian shipments, offering logistics services and managing freight via truckload van, flatbed, bulk wood fiber and container service. We draw on exceptional teams – in the office and on the road – to provide diverse and innovative trucking and logistics solutions.

We are seeking a highly organized and experienced individual to join our team as the Shift Dispatch Team Leader. The Shift Dispatch Team Leader will be responsible for overseeing the daily operations of the dispatch team, ensuring efficient coordination of truck drivers, and maintaining a high level of customer satisfaction.

Responsibilities

• Manage and lead a team of dispatchers, providing guidance and support to ensure smooth operations
• Primary work schedule will be days, however, successful candidate must be flexible with work hours to accommodate all shifts
• Coordinate the scheduling and dispatching of truck drivers, ensuring timely and efficient delivery of goods
• Monitor driver performance and compliance with company policies and regulations
• Handle customer inquiries and concerns, ensuring exceptional customer service at all times
• Collaborate with other departments to optimize operational processes and improve overall efficiency
• Prepare and analyze reports on key performance indicators and operational metrics

Qualifications

• Minimum of 3 years of experience in operations (experience working in the logistics and transportation industry considered an asset)
• Post-secondary degree in related field of study (e.g. Business Management) considered a strong asset
• Daily Management experience an asset
• Proven leadership skills with the ability to motivate and mentor a team
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and the ability to make quick, effective decisions
• Knowledge of transportation regulations and industry best practices
• Proficiency in dispatch software and computer systems

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Sunbury Transport is a premier transportation company, specializing in US and Canadian cross-border shipments as well as domestic Canadian shipments, offering logistics services and managing freight via truckload van, flatbed, bulk materials and container service. We draw on exceptional teams – in the office and on the road – to provide diverse and innovative trucking and logistics solutions.