Intern, Customer Relationship Management

Innovation is in our DNA… is it in yours?

Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

Your boarding pass will include…

Several conferences, including:

• Meet An Executive
• Women Taking Flight
  
  
  

Learning more about Bombardier, including:

• Bombardier Products conference
• Visits of the Bombardier sites
• Bombardier Academy of Learning
  
  
  

Many social/networking opportunities, including:

• Volunteering
• Networking for Success
• 5 à 7, Potluck, and much more!
  
  
  

What are your contributions to the team?

• Adhere to our strict data governance protocols for our customer lifecycle master data
• Use 3rd party subscription databases and the internet to research and update information within our CRM application (Salesforce.com)
• This includes companies and their hierarchies and associated contacts (e.g. telephone, address, e-mail, net worth, website, financials, industry type, ownership type, etc.)
• Verify and update customer and competitive aircraft owner, operator, and management company information
• Research and qualify new record entries in SFDC ensuring the integrity of the information and validating no duplicate records have been created
• Manage sales exceptions where sales territory assignments are misaligned
• Create company and executive profiles for our senior leadership and sales teams
• Perform regular data quality checks in order to ensure data integrity and accuracy is maintained
• Meet or exceed the expectations of internal stakeholders by delivering quality results within the pre-determined Service Level Agreement timelines
• Manage and address customer requests for Customer Portal access as well as modifications to their aircraft fleet
  
  

How to thrive in this role?

• You show initiative and enjoy working in a fast-paced environment
• You can multitask and adapt to changing priorities.
• You are a strong team player with good communication skills
• You are analytical, and a problem solver with strong attention to detail.…
• You speak and write both English and French…
• You are familiar with Salesforce.com and have knowledge of Excel
  
  
  

Boarding Information:

• Location: Administrative Centre (CA)
• Duration: 8 months
• Virtual or on site
  
  
  

It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose.