Product Care Specialist

Description

What does it mean to join Mobile Klinik powered by TELUS?

• Mobile Klinik DRC (Device Refurbishment Centre) is a facility that repairs and restores electronic devices such as smartphones to their original condition. Mobile Klinik DRC is responsible for ensuring that the devices are fully functional and meet the manufacturer’s standards before they are resold at Mobile Klinik stores.

What’s in it for you?

• Discounts on the coolest & newest wireless technology here at TELUS
• Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
• Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support
• Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
• We provide paid training to ensure your success
• And so much more

Responsibilities

We provide training on how to:

• Receive, grade, and process bulk shipments of Certified Pre-Owned devices
• Identify cosmetic and functional flaws through grading and triage processes
• Conduct tests to identify issues with telecommunication equipment
• Provide detailed reporting on device grades and failures
• Analyze Technical Repair Guides and troubleshoot electronic equipment as per specification
• Repair and refurbish electronic equipment according to brand guidelines
• Meet productivity targets
• Resolve software interface issues
• Maintain accurate device records and labeling
• Collaborate with team members to share knowledge and experience
• Ensure a safe work environment by following regulations and standards

Working hours

• Willing to work flexible hours including weekends – hours of operation range from 8:00am – 6:30pm EST

What you can expect after you apply

• Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

Base Hourly Pay: $17 - $18

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience.

You will be successful if you are...

a self-starter ￭ motivated ￭ engaging ￭ goal-oriented ￭ inspiring ￭ adaptable ￭ ready for a career ￭ positive ￭ supportive ￭ team player ￭ eager ￭ resilient

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.