Service Delivery Manager

Safety-Kleen in Brantford, ON is hiring a Driver Operations Manager (known internally as a Service Delivery Manager) to join their safety conscious team! Our Service Delivery Managers are responsible for overseeing and organizing delivery routes, managing e-commerce deliveries, and providing training to employees, with a goal of ensuring daily routes are completed in the most efficient manner possible. They will serve as a primary point of contact with customers for service and sales requests, to achieve a high level of customer satisfaction.

Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Why work for Clean Harbors?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Comprehensive health benefits coverage after 30 days of full-time employment
• Pay range: $80,000 – $85,000
• RRSP with company matching component.
• Opportunities for growth and development for all the stages of your career. Positive and safe work environments.
• Ensuring Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner.
• Schedule services to prevent and resolve Route Sales issues and complaints
• Train, develop, and manage field and sales training to applicable staff.
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner.
• Conduct EOD Check-In / Check-Out process with Representatives to ensure daily expectations are met and employees are prepared for the day.
• Providing direct customer service and associated work preparation
• Expectation to increase new sales.
• Ensure completion and organization of all mandated paperwork and files.
• Other duties as required.
• 3-5 years of leadership experience in Service Delivery Management or related capacity.
• Excellent customer service skills.
• Industry related experience highly preferred.
• Valid DZ license highly preferred.
• Previous route driver experience is highly preferred.
• Excellent organization and attention to detail
• Bachelor’s degree in business administration or related field.
• Clean Drivers abstract.
  
  

Safety-Kleen, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial, or local protected class.

Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.

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