Benefits Specialist

WHO ARE WE?

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world’s leading providers of reinsurance, primary insurance, and insurance-related risk solutions.

THE ROLE

As a Benefits Specialist, your role is to provide outstanding client service while efficiently managing the administration and servicing of a designated block of direct clients. This position is a hybrid role based in Surrey, BC. Your responsibilities will include ensuring seamless communication with clients, addressing inquiries, and managing the overall satisfaction of the client base. The successful candidate will play a crucial role in maintaining strong client relationships and contributing to the overall success of our organization.

YOUR IMPACT

• You will engage with clients within a proactive service model, ensuring best in class service
• You will service and support of retention and renewal process
• You will support onboarding of new clients, ensuring a smooth transition
• You will manage plan member eligibility in a Benefits Administration platform
• You will educate clients and administer plans to carrier guidelines and policy plan design
• You will engage with clients and providers by email, phone, and video meetings, as appropriate.
• You will manage claim and coverage inquiries
• You will manage plan amendments, coordinating with internal departments and carriers
• You will support clients with systems access and usability; provide support and training as users of multiple systems
• You are responsible for maintaining accurate client documents
• You will create and deliver client presentations as required
• You will perform other duties as assigned by Supervisor or Manager
  
  

What To Expect

30 Days:

• Engage in 1-on-1 meetings with each Benefit Specialist to understand the work flow.
• Complete CRM and WEBS basic training
• Review of training material and resources as it pertains to systems and processes
• Demonstrate ability to use Enrol-Me.
• Demonstrate initiative and willingness to learn new skills and improve existing skills
  
  

60 Days:

• Be able to determine which department at GroupHEALTH is responsible for specific lines of business/functions.
• Receive sign off for basic administrative changes
• Working understanding of each GroupHEALTH benefit and product offering
• Review and understand multicarrier eligibility guidelines
• Builds and supports teamwork with coworkers
  
  

90 Days:

• Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS
• Solid understanding of our client service expectations and new business processes.
• Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH
• Identify a raving fan of your WOW! service within first 90 days
• Completion of Group Life and Health Primer course (4 courses)
  
  

THIS IS YOU

• You have a minimum of 2 years of customer service experience in an office or professional services setting is required.
• You have a High School Diploma or equivalent.
• You have previous experience as a strong and effective communicator across various modalities, including e-mail, phone, and video.
• You have a genuine passion for customer service with a commitment to ensuring clients receive exceptional support.
• You have the ability to thrive in a fast-paced, dynamic environment with a willingness to embrace change.
• You are comfortable working with multiple systems and possesses strong computer skills.
• You are capable of confidently presenting to a small audience.
• Previous experience with group benefits or customer service is considered an asset.
  
  

THIS IS NICE

• You have experience with Group benefits such as insurance carrier, TPA, consulting house, or advisor support is preferred but not required.
• You are enrolled in, or have completed your GBA designation.
• You have Post-Secondary Education.
  
  

What You'll Get

• Comfortable compensation.
• Comprehensive and competitive benefits package.
• Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
• Wellness programs to support you in and out of the office.
• Learn and grow with us through our employee education program.
  
  

Your Compensation

At the time of this posting, the estimated pay range for this position is $55,000-$60,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

WHY YOU WILL LOVE WORKING FOR GroupHEALTH

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more!