Office Manager

The Opportunity

The Office Manager is responsible for facilitating the organizational effectiveness and efficiency of office operations and procedures.

The Role

• Maintains office services by organizing office operations and procedures; designing and securely maintaining filing systems; assigning and monitoring clerical functions and maintenance of office supplies
• Completes operational requirements by scheduling and assigning employees, following up on work results.
• Coordinate, train and implement Traverse and related procedures pertinent to functions within the admin and service team as required.
• Keeps management informed by reviewing, identifying trends and analyzing reports, summarizing information such as: Days to estimate; Days to invoice; Weekly and thorough WIP review; Daily invoicing, AR / AP disputes, and Customer portals.
• Coaching, mentoring, planning, monitoring, and appraising job results of Administrative Staff
• Dealing with customer complaints and queries related to administrative functions
• Serve as first line contact with customer on scheduling of incoming work, paying close attention to detail and commitments (telephone and counter service).
• Initiate work order (detailing customer instructions and authorized work). Involve Service Manager and/or Shop Supervisors as required.
• Assist Director with facility related actions (inspections, repairs, and maintenance).
• Work closely with the Service Manager on scheduling and productivity efficiency by monitoring labor and material to Estimate
• Support overall business requirements pertaining to fleet and camp / housing.
• Obtain purchase order numbers and or appropriate coding from authorized customer A high energy level and ability to exercise patience with customers representative for estimated repair and/or replacement work and record appropriately.
• Support social and community events within the branch.
• Promote a professional company image through prompt, thorough, and courteous customer service which will include advising the customer of completion time and or any change to cost or the delivery expectation which requires appropriate monitoring of said repair through the repair process.
  
  

The Candidate

• Education: College or Secondary Education
• Work Experience: 3-4 years in an Office Management or Service Advisor position
• Knowledge: Proficient computer skills using a range of office software, including email, spreadsheets and databases
• Proficiency: Microsoft office, including Outlook, Excel, Word, and PowerPoint
• Excellent communication skills, both verbal and written including electronic communications
  
  

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan.
• Award-Winning Health and Wellness Program.
  
  

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.