Bilingual IT Support Analyst

We’re thrilled that you are interested in joining us here at the Amynta Group!

Position Summary:

Reporting to the Manager, IT, this position provides support to our internal associates and the IT team.

Position Functions:

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Configure and deploy desktops, laptops, phones (mobile & landline) and printers for new employees
• Provide mobile phone support (iPhones & Androids)
• Perform administration and training for WebEx users
• Troubleshoot basic connectivity issues, servers, and network equipment.
• Provision/Deactivate accounts on the domain
• Perform basic administration duties on the Cisco phone system
• Prepare monthly reports to identify upcoming expiration of domain registrations, software renewals, and hardware warranty renewals.
• Track software licensing counts
• Arrange for sale of old hardware
• Contribute to the knowledge base by creating user guides and documentation for known issue
• Gain a basic understanding of key business-specific applications in order to provide ‘value-add’ technical support

Minimum Qualifications:

• University or college degree in Computer Systems Technology or related field is an asset
• Basic knowledge of IT hardware including PCs, switches, printers, mobile devices
• Bilingual, English and French
• Experience with desktop operating systems and applications
• Basic Microsoft application support experience (i.e. Office, Dynamics NAV, Dynamics CRM, SharePoint)
• Basic network knowledge and network troubleshooting skills
• Working knowledge of a range of diagnostic utilities
• Experience in InTune, Carbon Black, SharePoint, and Xerox DocuShare are assets
• Strong written and oral communication skills
• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• 2-3 years of experience in IT support

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.